Mark Nichols

• Led store operations at Lowe's, aligning daily work with customer service standards.
• Coached associates on selling techniques, product knowledge, and service expectations.
• Reviewed merchandising plans for aisles, endcaps, and seasonal displays.
• Managed inventory levels, stock replenishment, and shrink control procedures.
• Directed scheduling, payroll, and labor planning for store coverage.
• Monitored safety practices, compliance checks, and workplace hazard controls.
• Resolved customer concerns using Lowe's service policies and store guidelines.
• Partnered with district leaders on sales, operations, and team communication.
• Recruited, trained and supervised new employees.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Resolved customer complaints in a timely manner.
• Created weekly work schedules for store personnel.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Updated and maintained store signage and displays.
• Prepared monthly reports on sales figures, expenses, profits.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Ensured compliance with safety regulations and company policies.
• Monitored inventory levels and placed orders to restock shelves.
• Established customer service standards and monitored staff compliance.
• Maintained accurate records of employee performance reviews.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Performed regular price checks to ensure competitive pricing.
• Developed strategies to maximize sales and profitability.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Organized promotional events to increase product awareness.
• Planned special promotions or discounts based on market trends.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Assessed operational efficiency of the store's departments.
• Identified opportunities for cost savings through waste reduction initiatives.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Implemented successful business strategies to increase revenue and target new markets.
• Monitored progress by establishing plans, budgets and measuring results.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

• Goodyear stitcher, which is attaching the welt of military boots to the midsole

• Led store operations at Lowe's, aligning daily work with customer service standards.
• Coached associates on selling techniques, product knowledge, and service expectations.
• Supervised daily department operations and staff scheduling.
• Trained associates on department procedures and service standards.
• Provided excellent customer service by responding promptly to inquiries and resolving issues quickly.
• Coordinated inventory control and merchandise replenishment processes.
• Reviewed merchandising plans for aisles, endcaps, and seasonal displays.
• Monitored sales floor presentation and product organization.
• Resolved customer concerns and supported service recovery efforts.
• Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
• Resolved conflicts between staff members in a professional manner.
• Enforced company policies, safety rules, and workplace procedures.
• Provided guidance and mentoring to department staff members.
• Coordinated daily operations within the department.
• Collaborated with other departments to ensure efficient workflow throughout the organization.
• Monitored departmental progress against established goals and objectives.
• Assisted in the development of departmental goals and objectives.
• Trained new employees on company policies and procedures.
• Performed administrative duties such as filing paperwork or creating spreadsheets.
• Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
• • complete all federal selling of gun regulations and stay in federal hunting and fishing licenses

• complete all federal selling of gun regulations and stay in federal hunting and fishing licenses

• Went through basic training for the US Army between my junior and senior high school grades.

• completed basic training and return to senior high school grade to graduate

• Was in a car wreck during my senior year and broke my kneecap and was discharged from the military due to the injury