Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mark J. Niggli

Rochester,NY

Summary

Dynamic leader with a track record of orchestrating talent and identifying untapped market opportunities, driving significant growth. Expertise in cultivating strategic partnerships that enhance profitability and market presence. Recognized for clear, decisive decision-making and a results-driven approach to achieving organizational objectives.

Overview

24
24
years of professional experience

Work History

General Warehouse Manager

United Auto Supply
Rochester, NY
08.2021 - Current
  • Assumed control of operations in August 2021.
  • Maintained a steady rate of 200,000 in monthly sales.
  • Achieved monthly sales surpassing $500,000 by 2023 through strategic planning and data-driven execution.
  • Opened two new stores in 2024, all exceeded goal expectations.
  • Directed efforts of team comprising four managers, sixteen employees, five contractors.
  • Devised and executed strategies enhancing process efficiency resulting in a 225% increase.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Analyzed data from production reports to identify trends or opportunities for improvement.
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.

IAABO Basketball Official
Rochester, NY
01.2001 - Current
  • Mastered the art of managing coaches, players, fans and administrators
  • Maintained accurate logs of traveling expenses and mileage
  • Demonstrated high level leadership qualities, comprehension of professionalism, appearance, reasoning
  • Ability to compromise and negotiation in high pressure situations

Sortation General Manager

Fedex Ground
East Rochester, NY
06.2020 - 03.2021
  • Orchestrated 10 Operations Managers and one Area Manager that managed 117 package handlers
  • Launched a daily, weekly, monthly plan for operations through report and data analysis
  • Maintained 90% priority metrics throughout the pandemic
  • Modernized a system using reports and data collected to adjust and maintain quality metric goals
  • This included informing managers and communication across all departments within the organization
  • Developed a safety culture by continuous education and training
  • Delegated a member of management to head our safety committee which incorporated members from all areas of the operation
  • This became a station model for the district
  • Met with independent contractors to align Fedex operational goals with business service goals resulting in contractors meeting their 99% service target while our preload continuously exceeded standards

Operations Manager II

Fedex Ground
East Rochester, NY
06.2018 - 01.2020
  • Control of E-Hire for EROC 145 station
  • Oversee daily unload operations
  • Talent acquisition specialist
  • Managed 25 direct reports and 2 quality assurance admins
  • Control of TMS, strategic planning of daily volume distribution for inbound sortation
  • Meticulous record keeping for expense reports, State and Federal documents
  • Creation of processes for daily tasks to improve the operation that results in customer satisfaction
  • Developed personal strategies to enhance time management
  • Identify opportunities within the business and develop success plans

Operations Manager

Fedex Ground
Henrietta, NY
10.2010 - 06.2018
  • Control of new hire orientation process
  • Managed Van Line employees and quality load of vans
  • Equipment management, responsible for quality control of scanners and printers
  • Responsible for relationship development with contractors to ensure their needs were being met to deliver high quality service to our customers
  • Provided support in opening the Farmington station

Education

St. John Fisher College
Pittsford, New York
01.2003

General Studies

Canisius College
Buffalo, New York
01.1994

Skills

  • Process Documentation
  • Freight Management
  • Risk Assessment Oversight
  • Warehouse Operations Management
  • Daily cycle counting
  • Strategic Goal Setting

Accomplishments

Championed priority metrics during and throughout pandemic with a clear and detailed plan of the operation and effectively rolled it out to my team. Resulting in the ability to match a 66% increase in the business.

Timeline

General Warehouse Manager

United Auto Supply
08.2021 - Current

Sortation General Manager

Fedex Ground
06.2020 - 03.2021

Operations Manager II

Fedex Ground
06.2018 - 01.2020

Operations Manager

Fedex Ground
10.2010 - 06.2018

IAABO Basketball Official
01.2001 - Current

St. John Fisher College

General Studies

Canisius College

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Mark J. Niggli