Mark Niitani

I am responsible for ensuring a seamless and delightful customer experience throughout the rental process. My diverse range of duties includes:

Customer Assistance: Assisting customers in familiarizing themselves with the features and functionalities of their rented vehicles, ensuring they feel confident and comfortable.

Car Check-in: Efficiently managing the check-in process for returned cars, meticulously inspecting and documenting any damages or issues for accurate record-keeping.

Car Allocation: Collaborating with rental agents to identify and allocate the most suitable vehicles, aligning with customer preferences to enhance satisfaction.

Production Crew Oversight: Supervising the production crew to prioritize and expedite the preparation of rental-ready vehicles, ensuring optimal efficiency.

Inventory Management: Taking charge of inventorying and restocking cleaning supplies to guarantee an uninterrupted flow of resources for the cleaning team.

Multitasking: Handling a variety of other duties and responsibilities as assigned, showcasing adaptability and a commitment to organizational success.
My goal is to contribute to the company's reputation for outstanding customer service while maintaining operational excellence and efficiency in all aspects of the rental process.

As a self-employed mechanic with a wide range of expertise, I am well-versed in all aspects of automotive repair and maintenance. With a proven track record of performing basic services like oil changes and brake jobs, as well as handling complex tasks such as engine swaps and advanced diagnostics, I am confident in my ability to deliver exceptional results in a professional setting.

Key Skills and Responsibilities:

Proficient in conducting various automotive repairs and services, ranging from routine maintenance to complex engine work.
Skilled in diagnosing and troubleshooting mechanical and electrical issues, using advanced diagnostic tools and techniques.
Possess comprehensive knowledge of automotive systems and components, ensuring accurate and efficient repairs.
Committed to providing outstanding customer service, addressing client concerns, and delivering effective solutions to ensure satisfaction.
Strong attention to detail, ensuring all tasks are completed to the highest quality and safety standards.
Capable of working both independently and collaboratively in a team environment.
Additional Note:
If given the opportunity to join your esteemed organization, I am eager to transition from being a self-employed mechanic to dedicating my full attention and expertise to my new role. I am excited about the prospect of contributing my skills to your team and delivering exceptional service to your valued customers.

As the Repair Department Manager at a small computer/printer/copier business, I held a multifaceted role overseeing a team of three workers and managing various aspects of the repair process. My responsibilities included:

Team Supervision: Effectively managing and leading a team of repair technicians, ensuring their work efficiency and providing guidance when necessary.

Work Scheduling: Creating and maintaining the work schedule to optimize repair turnaround times and meet customer demands promptly.

Quality Control: Conducting thorough checks of completed repairs to ensure high-quality standards and adherence to company protocols.

Parts Ordering: Assessing inventory levels and promptly ordering replacement parts as needed to minimize repair delays and maximize customer satisfaction.

Customer Interaction: Interfacing with customers who brought in their items for repair, providing exceptional customer service, and addressing any concerns or inquiries.

Technical Support: Offering technical expertise and troubleshooting assistance to both the repair team and customers to resolve complex repair issues.

Process Improvement: Continuously seeking opportunities to streamline repair processes and enhance department efficiency.

Reporting: Compiling repair performance reports and presenting them to management to track progress and make informed decisions.

As the Repair Department Manager, I was committed to ensuring the smooth functioning of the repair department, optimizing customer experiences, and upholding the business's reputation for excellent service and repairs.

1. **Network Administration**:
- Manage and maintain the network infrastructure, including routers, switches, firewalls, and wireless access points.
- Monitor network performance and troubleshoot issues.

2. **Server Management**:
- Install, configure, and maintain servers (physical and virtual).
- Ensure server availability, reliability, and performance.
- Manage server operating systems, such as Windows Server, Linux, or UNIX.

3. **User Support and Training**:
- Provide technical support to end-users for hardware, software, and network issues.
- Train users on new software and hardware, and provide ongoing support.

4. **Security Management**:
- Implement and manage security measures, including firewalls, antivirus software, and intrusion detection systems.
- Ensure compliance with security policies and procedures.
- Conduct regular security audits and vulnerability assessments.

5. **Backup and Recovery**:
- Develop and implement backup and disaster recovery plans.
- Regularly test backups to ensure data can be recovered in case of a failure.

6. **Software Management**:
- Install, update, and manage software applications and licenses.
- Ensure software compatibility and troubleshoot software issues.

7. **Hardware Maintenance**:
- Manage and maintain IT hardware, including servers, computers, printers, and other peripherals.
- Coordinate repairs and replacements of faulty equipment.

8. **System Monitoring and Performance Tuning**:
- Monitor system performance and resource usage.
- Optimize system performance by tuning hardware and software configurations.

9. **Documentation and Reporting**:
- Maintain detailed documentation of the IT infrastructure, including network diagrams, configuration files, and procedures.
- Generate reports on system performance, security incidents, and other relevant metrics.

10. **Vendor Management**:
- Work with hardware and software vendors to obtain quotes, manage contracts, and resolve issues.
- Evaluate new technology solutions and make recommendations for upgrades or replacements.

11. **Compliance and Policy Enforcement**:
- Ensure IT systems comply with industry standards and regulations.
- Enforce IT policies and procedures to maintain system integrity and security.

12. **Project Management**:
- Plan and implement IT projects, such as system upgrades, migrations, and new deployments.
- Coordinate with other departments to ensure project goals are met.

13. **Remote Access Management**:
- Manage remote access solutions to ensure secure access for remote workers.
- Troubleshoot remote connectivity issues.

14. **Automation and Scripting**:
- Develop scripts to automate routine tasks and improve efficiency.
- Use automation tools to manage deployments and configurations.

As a Maintenance Worker at Kauai Community College, my role primarily involved performing general labor and semi-skilled manual work. I was responsible for contributing to the construction, maintenance, and repair of the college's facilities, utilities, and equipment.