Mark Nolen
North Richland Hills,TX
Summary
Experienced and skilled professional in policy coverage and underwriting, with a strong ability to build and nurture client relationships. Successfully enhanced underwriting processes at South and Western General Agency through analytical skills, extensive insurance knowledge, and understanding of carrier appetites. Implemented streamlined risk assessments, resulting in improved efficiency. Proficient in Microsoft Office, consistently delivering superior results and enhancing client satisfaction in challenging environments.
Overview
16
16
years of professional experience
Work History
Transportation and Garage Underwriter
South and Western General Agency
10.2018 - Current
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Analyzed risks, applications, motor vehicle records, Loss Runs, and inspections during underwriting process.
- Maintained strong relationships with retail agents and carriers involved in application process, ensuring smooth transactions for all parties involved.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
Audio Engineer
The Hills Church of Christ
09.2010 - Current
- Enhanced audio quality by expertly mixing services and special events.
- Supervised volunteers, including offering feedback and enforcing the vision set by the church.
- Adapted quickly to changing circumstances at events, making real-time adjustments as needed for optimal sound quality.
Area Sales Representative
Nolen Insurance Group
05.2011 - 10.2018
- Increased sales revenue by developing and maintaining strong relationships with clients and identifying their needs.
- Expanded client base through effective prospecting, cold calling, and networking activities.
- Participated in industry events as company representative to establish brand presence and generate interest from potential clients.
- Identified possible risks and recommended solutions.
Insurance Agent
Farmers Insurance
02.2009 - 05.2011
- Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
- Reviewed sales, retention and loss ratio trends to identify areas for improvement.
- Attended continuing education courses to gain additional insurance industry knowledge.
Education
Bachelor of Applied Arts & Science - Organizational Development
University of North Texas
Denton, Tx2008
Skills
- Client assessment and analysis
- Analytical
- Skilled in Microsoft Office Products
- Client Relationship Building
- Insurance knowledge
- Analyzing data
- Underwriting guidelines
- Documentation Review
- Risk Assessment
Timeline
Transportation and Garage Underwriter
South and Western General Agency
10.2018 - Current
Area Sales Representative
Nolen Insurance Group
05.2011 - 10.2018
Audio Engineer
The Hills Church of Christ
09.2010 - Current
Insurance Agent
Farmers Insurance
02.2009 - 05.2011
Bachelor of Applied Arts & Science - Organizational Development
University of North Texas
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