Mark Norberg
Automotive Professional
Wister,OK
Summary
Dedicated Automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
35
35
years of professional experience
1
1
Language
Work History
National Manager - Dealer Success
Doppler Automotive/AMCI
3 2022 - Current
- Successfully launched all Kia USA Dealers in implementing and utilizing the Doppler software and app for the My Kia Expert@Home program.
- Played an integral part in securing the Genesis Service Valet program for Retailers nationwide.
- Led a Nationwide team of Dealer Success Managers and Enablement Specialists to sell, implement and manage a network of Nissan Dealers in the usage of the Drive@Home, Service@Home and Second Delivery platforms
- During my tenure with Doppler, I was able to hire/on-board/train 9 new Doppler Associates and implement the Ariya Demo Drive@Home initiative with 937 Nissan Dealer nationwide
- Additionally, I was able to build effective relationships with Corporate Nissan clients as well as numerous Nissan Dealers, resulting in the above-mentioned success.
Regional Account Executive
Preferred Warranties, Incorporated
09.2021 - 03.2022
- Grew market share by increasing active dealer base through prospecting efforts and increasing share of wallet within current dealer base
- Secure four new accounts and reactivate two others who had not been doing business with PWI in my first 30 days
- Trained new and reactivated Dealers in product, software and portal usage to allow them to input utilize PWI systems and sell our products
- Maintained an exceptional flow of communication with the region and across the PWI organization
- Actively participated in all National, Regional and 1-1 meetings
- Communicated consistently with Regional Manager to review successes and opportunities where I need assistance
- Utilized company CRM (ZenDesk) to document all activities according to company policy
- Planed and executed territory management travel plan to best utilize time and budget.
Commercial Roofing Account Sales Manager
4 Star General Contracting
02.2021 - 07.2021
- Responsible for identifying, prospecting, contacting and securing large scale commercial roofing contracts by utilizing business directories, following leads from existing clients, utilizing 'business to business' and business to client' sales techniques and by developing trusting relationships with prospective clients
- Secured a contract with a local business owner totaling 90,000 square feet of roof within first 45 days
- Within my first 90 days I was able to secure an additional 290,000 square feet of roof top with two additional businesses
- Followed claims through the entire process and kept customer apprised of all occurrences regarding the claims process and actual payment
- Work on behalf of the customer to secure their entitled payment regarding storm damage claim
- Make recommendations to client(s) based on their policy(s) and actual number of buildings they own and how to best utilize their commercial property insurance
- Ensure a high level of customer satisfaction with continued communication and updates throughout the claim process and by being a subject matter expert.
Program Manager - Ford Technical Talent Placement Specialist
MarketSource, Inc
05.2018 - 06.2020
- Instrumental in the development, implementation and launch of this new Program for Ford and MarketSource
- Interviewed and selected team of 16 Regional Recruiting Specialists nationwide to launch program within a four-week period
- Developed and implemented MBO's for Regional Specialist team to be used for Variable commission payouts
- Led team to a National Technician count increase 1,431 technicians in 2019
- Directed team to achieve Web based training class increases at High Schools and trade schools over 1400% from 2018 to 2019.
Program Manager - Ford In- Dealership Improvement
MarketSource, Inc
03.2017 - 04.2018
- Managed and directed 10 Dealership Consultants to increase sales expectancy levels at underperforming Ford Dealerships nationwide
- Developed, in conjunction with client, new Dealership QBR deck that was utilized by IDI Team to show key Dealership management their progress in several key areas of their variable operations and actively participated in these meetings as needed
- Regularly attended Assessment and Implementation meetings and ensured Developers had completed all pre-work and kept team on-track during the Assessment and Implementation phases
- Managed Developer administrative tasks and distributed weekly tracking report to team to ensure adherence
- Administered quarterly variable commission payouts for team members
- Grew sales at assigned dealers 5.3% in 2017 and 4.8% in 2018.
District Sales Manager
Mazda North America
07.2012 - 03.2017
- Managed all wholesale and retail sales activity for 13 Mazda dealers in OK, AR and Central KS
- Achieved over 100% of wholesale objective every month
- Increased Certified Pre-owned sales in District 8% and enrolled two dealers in the program who previously were not engaged with CPO
- Developed with key dealership personnel plans which resulted in District Customer Satisfaction scores improving from 87.8% to 93.1%
- Actively involved in all dealer development activities within District
- Utilized sales and registration reports to guide and maintain/improve Mazda penetration in OKC, Wichita, South Little Rock and Tulsa markets.
Vice President Operations/Fixed Operations Director
Steve Jones Honda
02.2010 - 03.2012
- Responsible for controlling all expenses related to entire dealership operation including but not limited to marketing and advertising, personnel, floor plan, used car inventory, facility maintenance, payroll and vendors
- Managed and directed Service and Parts operations of a single point Honda dealership, resulting in gross profit increase of 53.9% and a 63.5% net profit increase in Fixed Operations during my tenure
- Realized a total dealership net profit increase of 91% in 2010
- Successfully implemented an Internet Department in 2011 that resulted in the department accounting for over 55% of the total vehicle sales for CY 2011
- Initiated use of AVV as a CRM tool within the dealership to track and manage all clients and leads accordingly
- Increased CSE (customer satisfaction levels) from 81.2% to over 94% consistently.
Strategic Account Manager
United Rentals, Inc
03.2008 - 01.2010
- Managed and acted as a single point of contact for large construction projects and various strategic accounts in the highly competitive Denver, CO market
- Individually grew account base sales by 6% while the District was down almost 20% during the same period
- Monitored branch accounts and assist in transition to strategic account status based upon revenue growth as well as prospect new leads and forward to branch teams for follow up
- Assisted credit department with outstanding account issues, identifying delinquent accounts and working with both parties to reach resolution
- Initiated cross-departmental collaboration, driving company revenue by partnering with and supporting the efforts of Branch and Senior Sales Representatives and the National Account Managers.
Zone Sales Manager -Rocky Mountain Zone
American Honda Motor Company
03.2006 - 11.2007
- Directed all facets of Zone operations including sales, marketing, dealer and business development, budget preparation and adherence, production, sales promotions, personnel and office management in the Rocky Mountain Region
- Increased new vehicle sales 3% and CPO sales 7% during my tenure
- Navigated the rehabilitation of four dealerships and requests for buy/sells from two underperforming stores
- Successfully opened the Superstition Springs, AZ open point and selected candidate for Colorado Springs Open Point
- Coached and developed the sales team to perform at optimal levels, resulting in the promotion of three high performing associates.
Assistant Zone Sales Manager
American Honda Motor Company
01.2003 - 03.2006
- Provided leadership and direction to the Zone Sales team and dealer body in the execution of the Zone sales plan, resulting in sales increases of 16% in 2003, 1% in 2004 and 5% in 2005
- Recognized as Zone of the Year in 2003 for outstanding sales performance
- Contributed to the creation and execution of individual dealer advertising plans, strategies and promotions resulting on sales gains
- Manage the development of 8 District Sales Managers and the office staff.
Assistant Zone Manager Dealer Development
American Honda Motor Company
02.2002 - 01.2003
- Optimized Honda dealer network in the Mid-Atlantic Zone by ensuring proper representation in all markets
- Established new dealer representation in Charlotte, NC and Richmond, VA
- Conducted market research, identify emerging market trends and monitor demographic trends
- Spearheaded the development of action plans for undercapitalized dealers
- Ensured all dealers surpassed established minimum facility space guide requirements.
Assistant Manager, Market Planning
American Honda Motor Company
03.2001 - 02.2002
- Led National market studies to determine the need for additional representation in target markets, specifically Phoenix, AZ, Seattle WA, Dallas, TX and San Antonio, TX markets
- Championed the identification of expansion locations based on 5, 10 and 20 year growth plans
- Compiled research findings, delivered formal presentations and made recommendations to executive management and dealers in studied markets.
Assistant National Sales Manager
Acura
11.2000 - 03.2001
- Provided support to Vice President, National Sales in the development and implementation of strategic initiatives
- Played an integral role in the development of the Acura Facility Image Program and the early phases of the EXCELL Customer Satisfaction initiative
- Contributed to monthly national sales and production planning meetings with senior American and Japanese management teams, including national sales forecasts and identifying production needs.
District Sales Manager
Acura
02.1997 - 11.2000
District Manager
General Motors Corporation
05.1989 - 01.1997
Education
Bachelor of Science - Automotive Management
Ferris State
Big Rapids, MI 05.2001 -
Associate of Applied Science - Automotive Technology
Northern Virginia Community College
Alexandria, VA 05.2001 -
Skills
Time Management
Budget Oversight
Active Listening
Performance Tracking and Evaluation
Regional and National Territory Management
Staff Training
Schedule Management
Business Planning
Team Collaboration
Interpersonal Communication
Employee Coaching and Mentoring
Timeline
Regional Account Executive
Preferred Warranties, Incorporated
09.2021 - 03.2022
Commercial Roofing Account Sales Manager
4 Star General Contracting
02.2021 - 07.2021
Program Manager - Ford Technical Talent Placement Specialist
MarketSource, Inc
05.2018 - 06.2020
Program Manager - Ford In- Dealership Improvement
MarketSource, Inc
03.2017 - 04.2018
District Sales Manager
Mazda North America
07.2012 - 03.2017
Vice President Operations/Fixed Operations Director
Steve Jones Honda
02.2010 - 03.2012
Strategic Account Manager
United Rentals, Inc
03.2008 - 01.2010
Zone Sales Manager -Rocky Mountain Zone
American Honda Motor Company
03.2006 - 11.2007
Assistant Zone Sales Manager
American Honda Motor Company
01.2003 - 03.2006
Assistant Zone Manager Dealer Development
American Honda Motor Company
02.2002 - 01.2003
Bachelor of Science - Automotive Management
Ferris State
05.2001 -
Associate of Applied Science - Automotive Technology
Northern Virginia Community College
05.2001 -
Assistant Manager, Market Planning
American Honda Motor Company
03.2001 - 02.2002
Assistant National Sales Manager
Acura
11.2000 - 03.2001
District Sales Manager
Acura
02.1997 - 11.2000
District Manager
General Motors Corporation
05.1989 - 01.1997
National Manager - Dealer Success
Doppler Automotive/AMCI
3 2022 - Current