Mark O'Brien
Syracuse
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
10
10
years of professional experience
Work History
Amazon Flex Driver
Mark O'Brien
07.2024 - Current
- Increased delivery efficiency by adhering to optimal routes and schedules.
- Executed timely package deliveries, ensuring customer satisfaction.
- Improved route planning with strategic use of GPS technology.
- Delivered packages accurately, maintaining high standards of service.
Shift Manager
Taco Bell
05.2023 - 07.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Crew Member
Dunkin' Donuts
08.2021 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Pharmacy Technician
Wegmans
04.2015 - 08.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
High School Diploma -
Liverpool High School
Liverpool, NY06-2015
Skills
- Route planning
- Package delivery
- Time management
- Customer communication
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Amazon Flex Driver
Mark O'Brien
07.2024 - Current
Shift Manager
Taco Bell
05.2023 - 07.2024
Crew Member
Dunkin' Donuts
08.2021 - 05.2023
Pharmacy Technician
Wegmans
04.2015 - 08.2021
High School Diploma -
Liverpool High School
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