Mark Oelschlegel
Doylestown,PA
Summary
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
04.2025 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed transactions efficiently, maintaining accuracy and attention to detail.
- Trained new associates on procedures, reinforcing best practices for operational efficiency.
- Managed inventory levels, ensuring product availability and minimizing waste through effective stock control.
- Implemented process improvements that streamlined operations and reduced wait times for customers.
- Monitored store cleanliness and organization, ensuring a welcoming environment for patrons.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Pool Service Technician
Anton and Sons Pools LLC
04.2023 - 04.2025
- Driving the company vehicle to customer’s location.
- Maintaining equipment and chemical stock levels at store and in the vehicle.
- Testing swimming pool water pH, and chlorine levels.
- Adding acid, chlorine, and other chemicals to correct pH level.
- Cleaning swimming pool using authorized equipment.
- Replacing globes in underwater light fittings.
- Fixing cracks or leaks in the swimming pool structure.
- Fitting and repairing pipes and plumbing for spas and pools.
- Servicing and fixing faulty pool cleaning and heating equipment.
- Completing paperwork and reporting service requirements to management.
Line Cook/Prep Cook
Buffalo Wild Wings
11.2022 - 12.2022
- Prepare workstations, cooking ingredients, and kitchen equipment.
- Cook and arrange food with precision and creativity.
- Maintain a sanitized and well-organized kitchen.
- Check ingredient quality and manage stock.
- Collaborated with team members to streamline food preparation processes during peak service hours.
Customer Service Associate
The Home Depot
01.2022 - 11.2022
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed transactions efficiently, maintaining accuracy and attention to detail.
- Handled customer complaints with professionalism, contributing to positive resolution outcomes.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Offered and processed lines of credit.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Line Cook and Prep Cook
SLACKS HOAGIE SHACK
03.2021 - 01.2022
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen workstations, ensuring food safety compliance.
- Collaborated with team members to efficiently manage high-volume service during peak hours.
- Trained new kitchen staff on operational procedures and best practices for food preparation.
- Assisted in inventory management by tracking ingredient supplies and minimizing waste.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Independent Sales Representative
Cutco
06.2019 - 03.2021
- Developed and maintained strong customer relationships through effective communication and follow-up strategies.
- Conducted product demonstrations, showcasing features and benefits to enhance customer understanding and engagement.
- Collaborated with team members to achieve sales targets, sharing best practices and strategies for improvement.
- Analyzed customer feedback to identify trends, driving enhancements in sales processes and product offerings.
- Implemented customer retention strategies that increased repeat business and strengthened brand loyalty.
General Laborer
PatiOasis
03.2019 - 03.2021
- Operated hand tools and machinery to assist in production processes.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Collaborated with team members to complete projects efficiently and on schedule.
- Assisted in loading and unloading materials for various landscaping projects.
- Inspected tools and equipment regularly, ensuring proper maintenance and functionality.
- Followed safety protocols to minimize risks during labor-intensive activities.
- Trained new workers on standard operating procedures and safety guidelines.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Completed tasks efficiently for timely project completion within set deadlines.
Cast memeber
Chuck E. Cheese
10.2018 - 01.2019
- Delivered exceptional customer service, enhancing guest experiences and fostering a welcoming atmosphere.
- Operated arcade games and attractions, ensuring proper functionality and safety protocols were followed.
- Assisted in training new cast members on operational procedures and customer interaction techniques.
- Maintained cleanliness and organization of dining and gaming areas, promoting a family-friendly environment.
- Collaborated with team members to execute events and promotions, increasing guest engagement.
- Monitored inventory levels of food and supplies, facilitating timely restocking to support operations.
Host/Cashier/Server
Piccolo Trattoria
11.2017 - 02.2018
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed reservation system, optimizing table turnover and guest flow.
- Trained new hosts on seating procedures and customer interaction standards.
- Collaborated with kitchen staff to coordinate timely meal delivery for guests.
- Handled guest inquiries and complaints, maintaining a positive dining experience.
- Monitored dining area for cleanliness and proper setup before service hours.
- Implemented feedback mechanisms to enhance guest satisfaction and service quality.
Education
High school or equivalent -
Central Bucks Hs-South
Warrington, PA06-2018
Certificate - EMT
Bucks County Emergency Services Training Institute
Doylestown, PA01-2026
Skills
- Customer relationship management
- Transaction processing
- Inventory control
- Process improvement
- Time management
- Equipment repair
- Water chemistry analysis
- Pool maintenance
- Technical troubleshooting
- Service reporting
- Food preparation
- Kitchen sanitation
- Ingredient quality control
- Cooking techniques
- Sales strategy development
- Product demonstration
- Equipment maintenance
- Safety compliance
Certification
- ISS: 100
- ISS: 700
- Hazmat Level: Awareness
- Licensed BLS Provider - 9/2025-09/2027
Languages
Spanish - Intermediate
Timeline
Customer Service Associate
Wawa
04.2025 - Current
Pool Service Technician
Anton and Sons Pools LLC
04.2023 - 04.2025
Line Cook/Prep Cook
Buffalo Wild Wings
11.2022 - 12.2022
Customer Service Associate
The Home Depot
01.2022 - 11.2022
Line Cook and Prep Cook
SLACKS HOAGIE SHACK
03.2021 - 01.2022
Independent Sales Representative
Cutco
06.2019 - 03.2021
General Laborer
PatiOasis
03.2019 - 03.2021
Cast memeber
Chuck E. Cheese
10.2018 - 01.2019
Host/Cashier/Server
Piccolo Trattoria
11.2017 - 02.2018
High school or equivalent -
Central Bucks Hs-South
Certificate - EMT
Bucks County Emergency Services Training Institute