Mark Olea
Menifee,CA
Summary
Accomplished Sr. Operations Manager with 20 years of management experience and a proven track record at Turbo Wholesale Tires Inc, enhancing productivity and fostering significant improvements in team efficiency in a high volume distribution center. Expert in strategic planning and relationship building, I've successfully implemented technology integrations and safety management protocols, boosting employee retention and satisfaction. Fluent in Spanish, my approach emphasizes impactful leadership and operational excellence.
Overview
20
20
years of professional experience
Work History
Sr. Operations Manager
Turbo Wholesale Tires Inc
06.2023 - Current
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
Distribution Center General Manager
American Tire Distriubutors
08.2019 - 06.2023
- Managed budgeting processes by tracking expenses closely and making strategic financial decisions to align with organizational goals.
- Managed a team of supervisors and coordinators, fostering a positive work environment that promoted collaboration and efficiency.
- Reduced operating costs through the implementation of cost-effective solutions and regular audits of facility expenses.
- Maintained high levels of customer satisfaction by closely monitoring order accuracy rates and addressing concerns in a timely manner.
- Conducted safety audits routinely to minimize workplace accidents and maintain compliance with OSHA guidelines.
- Facilitated strong relationships between shifts through clear communication and proper handoff procedures, ensuring seamless transitions.
General Manager
Pep Boys
08.2004 - 08.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Salesian High School
Los Angeles, CA06.2004
Skills
- Operations Management
- Productivity Improvement
- KPI reporting
- Strategic Planning
- Technology Integration
- Workforce Planning
- Employee Coaching
- KPI Tracking
- Safety Management
- Relationship Building
- P&L Management
- Bi-lingual (Spanish)
Languages
Spanish
Full Professional
Timeline
Sr. Operations Manager
Turbo Wholesale Tires Inc
06.2023 - Current
Distribution Center General Manager
American Tire Distriubutors
08.2019 - 06.2023
General Manager
Pep Boys
08.2004 - 08.2019
High School Diploma -
Salesian High School