Quickbooks
Mark Olivarria
Commercial HVAC Service Manager
Summary
Finding a position within a company that can utilize my experience, management skills, and positive structure to achieve goals and processes desired.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
34
34
years of professional experience
4
4
Certifications
1
1
Language
Work History
Service Manager
Couts Heating & Cooling
03.2014 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Monitored service staff performance and provided feedback for improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Negotiated with vendors to secure best prices for parts and supplies.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Service & Account Manager
Air Control Systems
05.2003 - 03.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Met existing customers to review current services and expand sales opportunities.
Dispatcher Coordinator
Hertz Equipment Rental Corporation
04.1998 - 05.2003
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Maintained detailed records of dispatched calls, resource allocation, and incident outcomes for reporting purposes.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Reduced response times by streamlining communication between dispatchers and field personnel.
Warehouse Manager
Modular Metals Manufacturing
06.1990 - 04.1998
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Education
GED -
US Army GED
Natchitoches, LASkills
Customer Service
Accomplishments
- Multiple accomplishments with helping customers with large retrofit projects.
- Supervised team of 4 staff members, along with 15 field techs.
- Achieved improved reports and higher accountability by introducing and implementing new Service Department Software for daily tasks.
Software
Service Trade
Service TITAN
Autodesk
Zendesk
Google Drive
Microsoft 365 / Teams
Excel
Word
Certification
LEED-Green Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Healthcare benefits401k matchPaid time offCareer advancementWork-life balanceTeam Building / Company RetreatsWork from home optionStock Options / Equity / Profit SharingPersonal development programsPaid sick leaveCompany Culture4-day work weekFlexible work hoursInterests
Family time
Travel
Timeline
LEED-Green Associate
09-2024
Mechanical Service Financial Management
02-2024
New Trustees Institute - Level 1 Core Concepts for Employee Benefits Conference
10-2023
Niemic -Acceptance Test Employer-Certificate #ME00016
12-2019
Service Manager
Couts Heating & Cooling
03.2014 - Current
Service & Account Manager
Air Control Systems
05.2003 - 03.2014
Dispatcher Coordinator
Hertz Equipment Rental Corporation
04.1998 - 05.2003
Warehouse Manager
Modular Metals Manufacturing
06.1990 - 04.1998
GED -
US Army GED
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