Quickbooks
Mark Olivarria
Commercial HVAC Service Manager
Summary
Finding a position within a company that can utilize my experience, management skills, and positive structure to achieve goals and processes desired.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
34
34
years of professional experience
4
4
Certifications
1
1
Language
Work History
Service Manager
Couts Heating & Cooling
03.2014 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Monitored service staff performance and provided feedback for improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Negotiated with vendors to secure best prices for parts and supplies.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Service & Account Manager
Air Control Systems
05.2003 - 03.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Met existing customers to review current services and expand sales opportunities.
Dispatcher Coordinator
Hertz Equipment Rental Corporation
04.1998 - 05.2003
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Maintained detailed records of dispatched calls, resource allocation, and incident outcomes for reporting purposes.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Reduced response times by streamlining communication between dispatchers and field personnel.
Warehouse Manager
Modular Metals Manufacturing
06.1990 - 04.1998
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Education
GED -
US Army GED
Natchitoches, LASkills
Customer Service
Relationship Building
Staff Supervision
Service Documentation
MS Office
Team Collaboration and Leadership
Service Quality Management
Trustworthy and Honest
Office Administration
Reliable and Responsible
Documentation And Reporting
Positive Attitude
Team Leadership
Service Scheduling
Estimating and Quoting
New Employee Hiring
Employee Supervision
Contract Management
Policy and Procedure Enforcement
Process Implementation
Conflict Resolution
Data Management
Maintenance Planning
Cost Estimates
Service and Parts Teams Management
Rapport Building
Preventive Maintenance
Problem-solving abilities
Self Motivation
Reliability
Workflow Management
Accomplishments
- Multiple accomplishments with helping customers with large retrofit projects.
- Supervised team of 4 staff members, along with 15 field techs.
- Achieved improved reports and higher accountability by introducing and implementing new Service Department Software for daily tasks.
Software
Service Trade
Service TITAN
Autodesk
Zendesk
Google Drive
Microsoft 365 / Teams
Excel
Word
Certification
LEED-Green Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteImportant To Me
Healthcare benefits401k matchPaid time offCareer advancementWork-life balanceTeam Building / Company RetreatsWork from home optionStock Options / Equity / Profit SharingPersonal development programsPaid sick leaveCompany Culture4-day work weekFlexible work hoursInterests
Family time
Travel
Timeline
LEED-Green Associate
09-2024
Mechanical Service Financial Management
02-2024
New Trustees Institute - Level 1 Core Concepts for Employee Benefits Conference
10-2023
Niemic -Acceptance Test Employer-Certificate #ME00016
12-2019
Service Manager
Couts Heating & Cooling
03.2014 - Current
Service & Account Manager
Air Control Systems
05.2003 - 03.2014
Dispatcher Coordinator
Hertz Equipment Rental Corporation
04.1998 - 05.2003
Warehouse Manager
Modular Metals Manufacturing
06.1990 - 04.1998
GED -
US Army GED