Mark Oller

Owner

Eden Landscape Construction

Caldwell, ID

08.1999 - Current

Implemented quality assurance processes to ensure product excellence.
Provided direction and guidance to employees.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Developed policies and procedures for the organization.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw budgeting and financial management.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Ensured compliance with local, state, and federal regulations.
Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
Identified new opportunities for growth, expansion, and diversification.
Created marketing campaigns to attract new customers.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Set pricing structures according to market analytics and emerging trends.
Monitored progress by establishing plans, budgets and measuring results.
Conducted performance reviews for employees on a regular basis.
Managed sales presentations to promote product and brand benefits.
Maintained relationships with existing clients by providing superior customer service.
Monitored performance of personnel against goals set forth by the company.
Delegated work to staff, setting priorities and goals.
Analyzed market trends to identify new business opportunities.
Collaborated with other owners on joint ventures and shared resources.
Executed performance reviews to encourage improved productivity for team members.
Implemented campaigns and promotions to help with developing goods and services.
Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed legal documents related to business operations.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Created effective business plans to focus strategic decisions on long-term objectives.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assisted with customer requests and answered questions to improve satisfaction.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Managed inventory and supplies to ensure materials were available when needed.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Operated a variety of machinery and tools safely and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.
Completed routine maintenance and repair.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Identified needs of customers promptly and efficiently.
Ensured compliance with applicable laws and regulations related to business operations.
Researched potential partners in order to expand services offered.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Summary

Overview

Work History

Owner

Education

GED -

Skills

Timeline

Owner

GED -

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