Mark Olson
Burnsville,MN
Summary
Engaging Inside Sales Manager dedicated to customer base expansion and sales growth. Strong history establishing culture of positive teamwork, enforcing policies and achieving brand mission. Built rapport with customers and employees while facilitating long-term partnerships.
Overview
22
22
years of professional experience
Work History
Inside Sales Manager /Sales Branch Manager
Sundberg America
12.2020 - Current
- In charge of calling on existing customers, growing and building our relationships.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Set and exceeded inside sales goals.
- Managed four sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
Branch Manager
Sundberg America
06.2012 - 12.2020
- In charge of store operations including, budget, staffing, training, ordering, shipping and receiving, reports and quarterly inventory.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Completed cycle counts and monthly inventory.
- Helped train new employees in safe practices and warehouse procedures.
- Quickly and accurately counted drawers at start and end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Built positive relationships with customers to increase repeat business.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Created employee schedules to align coverage with forecasted demands.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Inside Sales
Sundberg America
04.2002 - 06.2012
- Completed cycle counts and monthly inventory.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Consistently lifted materials weighing up to 50 pounds.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Exceeded inside sales goals by reaching ambitious targets.
- Acted as inside sales representative through cold calling and pursuing qualified leads.
- Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.
- Answered questions during initial contact and follow-up calls with sales prospects.
- Built strong sales partnerships with customers.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Relayed information regarding current store promotions, sales and special events to customers.
- Built client relationships by acting as liaison between customer service and sales teams.
- Rang up customers by processing cash and credit payments to complete sales transactions.
- Increased sales by effectively communicating product benefits.
- Utilized sales techniques to build customer interest and close sales.
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales profits.
Education
A.A. in Graphic Design -
The Art Institute of Pittsburgh
Pittsburgh, PA12.2011
Skills
- Product branding
- Account Management
- Sales Coaching
- Cross-Functional Collaboration
- Sales Team Leadership
- Territory Management
- Marketing
- Customer Service Management
- Customer Relationship Building
- Client Support
- Sales Tracking
Timeline
Inside Sales Manager /Sales Branch Manager
Sundberg America
12.2020 - Current
Branch Manager
Sundberg America
06.2012 - 12.2020
Inside Sales
Sundberg America
04.2002 - 06.2012
A.A. in Graphic Design -
The Art Institute of Pittsburgh
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