Summary
Overview
Work History
Education
Skills
Timeline
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Mark Ondush

Boynton Beach,FL

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

30
30
years of professional experience

Work History

Southeastern Sales /Exports

Royal Aquatic
Buffalo, NY
04.2020 - 04.2024
  • Developed customer relationships and partnerships to meet or exceed revenue and profit goals
  • Email monthly promotions, new products, and follow up to assist with new products or questions
  • Resolved client concerns quickly by identifying solutions that met their needs such as accounts receivable, transportation issues, damages and returns
  • Sustained revenue by bringing in new customers and growing existing customers base by continuously connecting with accounts
  • Delivered polished and professional sales presentations to individual clients and groups
  • Estimated quoted prices, credit or contract terms and delivery dates
  • Exceeded quotas frequently with continuous product pushes and attention to customer needs
  • Improved sales process by delivering feedback to management
  • Handled stressful situations professionally and multitasked with ease
  • Built strong relationships with clients through regular communication and meetings
  • Developed sales strategies and marketing plans to increase revenue
  • Participated in industry events, conferences, and trade shows to network with potential clients
  • Managed client accounts effectively to maintain customer satisfaction.

Customer Service Sales Representative

PhillipsPet Food and Supplies
Lakeland, FL
09.2013 - 12.2019
  • Demonstrated products to potential customers in clear and engaging manner
  • Highlighted product benefits and comparative advantages against competitors' products
  • Built rapport with customers through friendly conversation and active listening
  • Maintained detailed records of customer interactions for future reference
  • Answered customers' questions and redirected concerns toward benefits of products
  • Answered customer questions regarding product features and benefits
  • Resolved any issues or concerns that arose during product demonstrations
  • Collaborated with sales team members to implement targeted marketing strategies
  • Built trust with prospective customers by engaging in conversation and offering assistance
  • Encouraged purchases with consultative and suggestive sales techniques
  • Gathered feedback from customers after each demonstration to improve future presentations
  • Locked in sales with samples and other incentives
  • Recommended best-fit products based on customer preferences
  • Answered common and advanced customer questions based on extensive knowledge of product, market and competitors
  • Educated customers on how to use, improve and maintain products
  • Attracted customer interest by building interesting displays and skillfully arranging merchandise
  • Demonstrated and explained products, methods and services to persuade customers to purchase products or use services
  • Maintained presentable areas with constant attention to stock and displays
  • Visited diverse trade shows, stores, and venues to engage audiences and find new customers.

Account Executive

Royal Pet Supply
Brentwood, NY
01.2003 - 09.2013
  • Developed customer relationships and partnerships to meet or exceed revenue and profit goals
  • Demonstrated product knowledge and value to customers
  • Monitored competitors' activities and adjusted strategies accordingly
  • Negotiated contracts, pricing, and terms with clients
  • Managed sales Book of 3.4 million dollars with a customer base of 367 accounts
  • Assisted with account receivables, transportation issues, return and damages
  • Conducted market research to identify potential clients and their needs
  • Managed client accounts effectively to maintain customer satisfaction
  • Developed sales strategies and marketing plans to increase revenue
  • Set ambitious sales targets for both new business development and existing account growth
  • Established diverse trade shows, setup/tear down booths, sell booth, increase revenue by offering terms to established high revenue customers.

General Manager

Pet Health Store
New York, NY
02.1994 - 03.2003
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Supervised employees through planning, assignments, and direction.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Created schedules and monitored payroll to remain within budget.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Developed service and sales strategies to improve retention and revenue.
  • Formed and sustained strategic relationships with clients.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Education

General Education -

Jamaica High School
Jamaica, NY
06.1986

Skills

  • Customer Service
  • Problem Solving
  • Organizational Skills
  • Attention to Detail
  • Decision Making
  • Conflict Resolution
  • Time management
  • Marketing and Promotion
  • Scheduling and Time Management
  • New Customer Growth
  • Sales Coaching
  • Effective Multitasking

Timeline

Southeastern Sales /Exports

Royal Aquatic
04.2020 - 04.2024

Customer Service Sales Representative

PhillipsPet Food and Supplies
09.2013 - 12.2019

Account Executive

Royal Pet Supply
01.2003 - 09.2013

General Manager

Pet Health Store
02.1994 - 03.2003

General Education -

Jamaica High School

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Mark Ondush