Mark Orendain
Irvine,CA
Summary
Reliable and hardworking parts specialist bringing strong sales and customer service abilities combined with expert knowledge of parts. Keeps inventory and records organized for maximum efficiency. Good at solving customers' service problems and promoting products.
Overview
10
10
years of professional experience
Work History
Wholesale Parts Specialist
Kia of Carson
Carson, CA
06.2024 - Current
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Received customer orders and placed them into the system for processing.
- Provided customers with technical advice regarding parts information and availability.
- Assisted customers with product selection based on their needs.
- Processed returns, exchanges, and refunds in a timely manner.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Collaborated with management team members on special projects related to improving processes within the department.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Assistant Parts Manager
Kia Of Irvine
Irvine, CA
08.2018 - 05.2024
- Managed inventory levels of parts and supplies, ensuring accuracy and availability for customer orders.
- Analyzed customer demand patterns to forecast future needs and placed orders accordingly.
- Developed, implemented, and managed supplier contracts to optimize cost savings.
- Organized daily workflow of staff members in the Parts Department.
- Coordinated with vendors to ensure timely delivery of parts and materials.
- Maintained cleanliness and organization of the Parts Department storage areas.
- Trained new employees on proper ordering procedures and customer service techniques.
- Established strong relationships with vendors to facilitate long-term partnerships.
- Performed routine maintenance checks on equipment used in the Parts Department.
- Coordinated parts logistics, ensuring timely delivery to customers and service departments.
- Maintained records of all orders placed, received, and shipped.
Warehouse Associate
Axiom Memory Solutions
Irvine, CA
01.2015 - 06.2018
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Resolved discrepancies between physical count results and system generated reports.
Education
High School Diploma -
Cesar Chavez
Santa Ana, CA01-2009
Skills
- Customer Service
- Warehouse Operations
- Suggestive Selling
- Verbal and written communication
- Friendly and Enthusiastic
- Team Collaboration
- Goal-Oriented
- Team Player
- Performance Improvement
Timeline
Wholesale Parts Specialist
Kia of Carson
06.2024 - Current
Assistant Parts Manager
Kia Of Irvine
08.2018 - 05.2024
Warehouse Associate
Axiom Memory Solutions
01.2015 - 06.2018
High School Diploma -
Cesar Chavez
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