Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MARK ORTBALS

QUINCY,Illinois

Summary

Dynamic and dependable professional with a strong production background at Wis-Pak, excelling in workplace cleanliness and visual inspections. Proven ability to meet performance metrics while maintaining a positive attitude. Skilled in machine setups and packing, consistently enhancing team productivity and ensuring safety standards are upheld.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Production Line Worker

Wis-Pak
04.2021 - Current
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Collaborated with other production workers to achieve smooth running of production line.
  • Followed instructions to make products in line with customer specifications.
  • Boxed, labeled, and transported items to support assembly operations.
  • Consistently met or exceeded daily performance metrics, showcasing dedication to company objectives and personal growth as an employee.
  • Packaged and labeled products using automated equipment.
  • Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
  • Inspected extruded product for appearance and size defects according to specifications.
  • Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
  • Utilized strong problem-solving abilities to troubleshoot equipment issues quickly, minimizing disruptions to the production line while maintaining safety standards at all times.
  • Collaborated with team members to achieve daily production goals, contributing to overall positive workplace morale.
  • Prioritized tasks to meet personal and team production targets.
  • Assisted quality assurance by inspecting items and removing defective parts.

Sales Associate

Lowes Home Improvment
03.2015 - 09.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Couirer /Mailroom Clerk

First Bankers Trust Company
09.2001 - 03.2021
  • Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
  • Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
  • Provided exceptional customer service by promptly addressing questions or concerns from employees regarding their incoming or outgoing mail.
  • Expedited outgoing mail services, ensuring timely pickup and delivery through efficient coordination with postal carriers.
  • Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
  • Coordinated bulk mailing projects, organizing materials efficiently while meeting strict deadlines for distribution.
  • Ensured compliance with postal regulations, adhering to proper packaging guidelines and documentation requirements for all outgoing mail shipments.
  • Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Safeguarded sensitive information by properly handling confidential documents according to company policies and procedures.
  • Offered support to other departments when needed, demonstrating flexibility and teamwork in achieving organizational goals.
  • Ensured office equipment such as postage machines was maintained regularly in order to provide uninterrupted service.
  • Created detailed documentation for package tracking purposes, allowing recipients to monitor the status of their shipments in real time.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Operated postal machines, including postage meters and mail-processing machines.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Assisted with implementing new mailroom systems and training staff to improve operations.

Delivery Driver/Warehouse Worker

Corporate Express Office Products
10.1996 - 10.2001
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Streamlined inventory management, updating records to reflect real-time stock levels.

Bellman/Front Desk Receptionist

Holiday Inn
07.1986 - 03.1996
  • Escorted guests to assigned rooms and transported luggage.
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
  • Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
  • Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
  • Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
  • Greeted arriving guests and assisted with luggage, sports equipment, and pets.
  • Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Escorted guests to and from rooms and assisted with baggage.
  • Provided safe transportation of guest valuables to assigned rooms or storage locations as required.
  • Delivered timely room service orders, providing guests with an exceptional dining experience within their rooms.
  • Coordinated with maintenance department to address any necessary repairs or improvements in common areas or guest rooms promptly.
  • Conducted regular inspections of lobby area and other public spaces, identifying areas in need of repair or maintenance and reporting them to the appropriate department.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Developed strong working relationships with team members, fostering a positive work environment.

Lawn Mower

Self-employeed
03.1982 - 05.1986
  • Mowed lawns of residential properties on weekly basis to maintain grass length.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Removed grass clippings and leaves from property using blower.
  • Removed rocks and other items from lawn for mower safety and clean appearance.
  • Edged sidewalks, driveways, and landscape features using line trimmer.
  • Maintained gardening tools by replacing blades and fluids.

Education

Quincy High
Quincy, IL
05-1985

Skills

  • Workplace cleanliness
  • Hand-eye coordination
  • Hand tools
  • Product packing
  • Power and hand tools
  • Production background
  • Visual inspections
  • Machine setups
  • Shipping support
  • Pallet handling
  • Positive attitude
  • Worksite safety
  • Punctual and dependable

Certification

  • [Area of certification] Training - [Timeframe]

Languages

English

Timeline

Production Line Worker

Wis-Pak
04.2021 - Current

Sales Associate

Lowes Home Improvment
03.2015 - 09.2021

Couirer /Mailroom Clerk

First Bankers Trust Company
09.2001 - 03.2021

Delivery Driver/Warehouse Worker

Corporate Express Office Products
10.1996 - 10.2001

Bellman/Front Desk Receptionist

Holiday Inn
07.1986 - 03.1996

Lawn Mower

Self-employeed
03.1982 - 05.1986

Quincy High

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MARK ORTBALS