Mark Ortiz
Grand Prairie,TX
Overview
10
10
years of professional experience
Work History
Warehouse Associate
The Home Depot Distribution Center
Dallas, TX
03.2021 - Current
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free to sort,pack and wrap products going out for shipment.
- Supported continuous improvement initiatives within the facility by participating in process evaluations and implementing recommended changes when necessary.
Marine Claims Adjuster
UPS Capital
Fort Worth, TX
01.2020 - 02.2021
- Investigated claims by interviewing shipper, consignee, witnesses, requesting and obtaining official reports and comparing claim information with evidence presented.
- Examined policies and endorsements, and other records to determine coverage.
- Set appropriate loss reserves to control claims costs and pay them accordingly and negotiate claims when there was an opportunity.
- Kept up with a typical case load of 200-300 claims while maintaining adequate production and quality levels well above office efficiency.
Claims Resolution Specialist
Liberty Mutual Insurance Company
Irving, TX
01.2017 - 01.2018
- Explained policy coverage, liability and denials to policyholders, lawyers and other involved parties.
- Ensured compliance with industry regulations and company policies by staying up-to-date on relevant guidelines.
- Utilized advanced analytical skills to identify inconsistencies or discrepancies in claims documentation.
- Managed an average inventory of 160-170 claims with a mixture of direct deal claimants, attorney represented and handled litigation files working directly with Liberty Mutual Defense Counsel to resolve them.
Financial Service Associate
Veritude At Fidelity Investments
Westlake, TX
08.2016 - 09.2016
- Process transactions over the phone correctly and define a problem clearly.
- Answering customer inquiries over the phone with a professional attitude and manner while adhering to department goals.
- Navigate through internal resources to find the right solution for the client.
Teller
Chase Bank
Grand Prairie, TX
04.2014 - 07.2016
- Answered inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
Education
MBA -
Texas A&M University - Corpus Christi
Corpus Christi, TX12.2017
BBA - Finance
University of North Texas At Dallas
Dallas, TX05.2016
Skills
- Skilled at learning new concepts quickly, working well under pressure and with people, and communicating ideas clearly and effectively
- In-depth undergraduate and graduate studies, including courses in Finance, Accounting, Economics and Management
- Experience and knowledge using the Internet and other computer applications, including Excel, Word and PowerPoint for research, data collection, writing and presentation-focused projects
- Fluent in Spanish (speak, read, write)
Timeline
Warehouse Associate
The Home Depot Distribution Center
03.2021 - Current
Marine Claims Adjuster
UPS Capital
01.2020 - 02.2021
Claims Resolution Specialist
Liberty Mutual Insurance Company
01.2017 - 01.2018
Financial Service Associate
Veritude At Fidelity Investments
08.2016 - 09.2016
Teller
Chase Bank
04.2014 - 07.2016
MBA -
Texas A&M University - Corpus Christi
BBA - Finance
University of North Texas At Dallas