Mark Ortiz
Grand Prairie,TX
Overview
10
10
years of professional experience
Work History
Warehouse Associate
The Home Depot Distribution Center
03.2021 - Current
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free to sort,pack and wrap products going out for shipment.
- Supported continuous improvement initiatives within the facility by participating in process evaluations and implementing recommended changes when necessary.
Marine Claims Adjuster
UPS Capital
01.2020 - 02.2021
- Investigated claims by interviewing shipper, consignee, witnesses, requesting and obtaining official reports and comparing claim information with evidence presented.
- Examined policies and endorsements, and other records to determine coverage.
- Set appropriate loss reserves to control claims costs and pay them accordingly and negotiate claims when there was an opportunity.
- Kept up with a typical case load of 200-300 claims while maintaining adequate production and quality levels well above office efficiency.
Claims Resolution Specialist
Liberty Mutual Insurance Company
01.2017 - 01.2018
- Explained policy coverage, liability and denials to policyholders, lawyers and other involved parties.
- Ensured compliance with industry regulations and company policies by staying up-to-date on relevant guidelines.
- Utilized advanced analytical skills to identify inconsistencies or discrepancies in claims documentation.
- Managed an average inventory of 160-170 claims with a mixture of direct deal claimants, attorney represented and handled litigation files working directly with Liberty Mutual Defense Counsel to resolve them.
Financial Service Associate
Veritude At Fidelity Investments
08.2016 - 09.2016
- Process transactions over the phone correctly and define a problem clearly.
- Answering customer inquiries over the phone with a professional attitude and manner while adhering to department goals.
- Navigate through internal resources to find the right solution for the client.
Teller
Chase Bank
04.2014 - 07.2016
- Answered inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
Education
MBA -
Texas A&M University - Corpus Christi
Corpus Christi, TX12.2017
BBA - Finance
University of North Texas At Dallas
Dallas, TX05.2016
Skills
- Skilled at learning new concepts quickly, working well under pressure and with people, and communicating ideas clearly and effectively
- In-depth undergraduate and graduate studies, including courses in Finance, Accounting, Economics and Management
- Experience and knowledge using the Internet and other computer applications, including Excel, Word and PowerPoint for research, data collection, writing and presentation-focused projects
- Fluent in Spanish (speak, read, write)
Timeline
Warehouse Associate
The Home Depot Distribution Center
03.2021 - Current
Marine Claims Adjuster
UPS Capital
01.2020 - 02.2021
Claims Resolution Specialist
Liberty Mutual Insurance Company
01.2017 - 01.2018
Financial Service Associate
Veritude At Fidelity Investments
08.2016 - 09.2016
Teller
Chase Bank
04.2014 - 07.2016
MBA -
Texas A&M University - Corpus Christi
BBA - Finance
University of North Texas At Dallas
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