Mark Ostrander

• Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
• Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
• Expanded market share with proactive prospecting and lead generation efforts to identify new business opportunities.
• Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
• Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
• Collaborated with cross-functional teams to develop innovative product offerings that catered to diverse customer needs.
• Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
• Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
• Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.
• Mentored junior staff members, fostering professional growth and development within the organization''s talent pool.
• Negotiated favorable contract terms with vendors and suppliers to secure cost-effective deals on behalf of the company.
• Created comprehensive monthly reports showcasing departmental achievements, challenges faced, and opportunities for growth.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Upheld company policies and implemented standards fairly.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Increased used car sales by developing and implementing effective marketing strategies.
• Managed inventory effectively for optimal turnover rate and profitability.
• Built strong customer relationships through exceptional service and follow-up communication.
• Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
• Collaborated with finance department to secure customer financing options and close sales efficiently.
• Created a positive work environment that fostered teamwork, productivity, and employee retention.
• Analyzed market trends to identify potential growth opportunities within the used car industry.
• Implemented cost-saving measures in operations management, reducing overhead expenses while maintaining high-quality standards.
• Developed ongoing relationships with automotive wholesalers, securing favorable purchasing terms for used car inventory replenishment.
• Maintained a deep understanding of competitor offerings and pricing strategies, positioning our dealership as the top choice for prospective buyers.
• Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
• Established a robust online presence by optimizing website content and utilizing social media channels to reach potential buyers.
• Implemented thorough documentation processes for all aspects of vehicle transactions, including title transfers, warranty information, and financing agreements.
• Facilitated open lines of communication between sales, finance, and service departments to promote seamless operations and a cohesive customer experience.
• Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

• Increased customer satisfaction by implementing streamlined sales processes and efficient communication strategies.
• Enhanced dealership profitability through effective inventory management and pricing strategies.
• Developed strong relationships with manufacturers, ensuring timely vehicle deliveries and exclusive promotional opportunities.
• Collaborated with the marketing team to develop targeted advertising campaigns that drove increased traffic and sales.

• Boosted customer satisfaction by implementing new sales strategies and streamlining the car-buying process.
• Enhanced employee performance through targeted training programs and consistent feedback.
• Developed strong relationships with manufacturers, ensuring optimal pricing for dealership inventory.
• Optimized dealership profits by skillfully negotiating deals with customers and vendors.

Honorable Discharge