Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Mark Padron Perez

Elmhurst,NY

Summary

Bilingual server (Spanish/English) with over 4 years of experience in high-volume restaurants and special events. Skilled at maximizing sales through upselling, leading shift teams, and ensuring service excellence and food safety standards. Dedicated to creating memorable guest experiences and fostering customer loyalty.

Overview

5
5
years of professional experience

Work History

Restaurant Server

The Cheesecake Factory
07.2024 - Current
  • Achieve $1,500+ in daily sales per shift, consistently exceeding floor targets.
  • Supervise up to 6 servers and coordinate station flow during peak service as shift lead.
  • Enforce strict food safety and sanitation procedures
  • Knowledge of Italian and Thai cuisine, recommending pairings and chef’s specials to boost guest satisfaction.
  • Flexible scheduling, covering extended shifts (+40 hrs/week) and assisting with restaurant opening/closing.

Restaurant Server

The Boatyard Waterfront Bar & Grill
01.2021 - 05.2024

The Boatyard was a restaurant with a waterfront area in Siesta Key FL. They close for renovations.

  • Generated $1,000+ in daily sales, independently managing up to 6 tables during busy lunch and dinner services.
  • Led teams of 4–6 staff as lead server for private events (weddings, receptions), delivering five-star service.
  • Adapted quickly during renovations and menu changes, training new staff on service protocols.

Food Runner

The Boatyard Waterfront Bar & Grill
10.2020 - 01.2021

As a Food Runner, I ensured timely and accurate delivery of food orders to guests, communicated with kitchen staff and servers to ensure smooth service, and maintained cleanliness and organization of the dining and service areas. I also assisted with customer requests, upheld food safety standards, and contributed to a positive dining experience.

Restaurant Server

El Toro Bravo Restaurant
10.2020 - 01.2021

As a part-time Restaurant Server, I provided attentive and efficient service to guests, took orders, recommended menu items, and ensured accurate delivery of food and beverages. I maintained a clean dining environment, handled payments, and resolved any guest concerns to create a positive dining experience. I also worked closely with kitchen staff to ensure timely service and consistently delivered excellent customer service

Education

Bachelor's Degree - Mass Communication

Universidad Bicentenaria de Aragua
Venezuela
03-2019

NYU Film and TV Industry Essentials Certificate - Film and television industry

Yellowbrick.co
New York City (100% Online)

Skills

  • Customer service excellence and conflict resolution

  • Team leadership and shift coordination

  • Food Service

  • Upselling techniques and beverage/food pairing

  • Private event and banquet management

  • Food Handler Certificate

Timeline

Restaurant Server

The Cheesecake Factory
07.2024 - Current

Restaurant Server

The Boatyard Waterfront Bar & Grill
01.2021 - 05.2024

Food Runner

The Boatyard Waterfront Bar & Grill
10.2020 - 01.2021

Restaurant Server

El Toro Bravo Restaurant
10.2020 - 01.2021

Bachelor's Degree - Mass Communication

Universidad Bicentenaria de Aragua

NYU Film and TV Industry Essentials Certificate - Film and television industry

Yellowbrick.co
Mark Padron Perez