Mark Palmer
Tempe,AZ
Summary
Driven professional with a proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Wells Fargo. Expert in data entry and problem-solving, with a compassionate approach to customer service. Achieved significant improvements in client engagement and operational efficiency through critical thinking and effective multitasking.
Overview
31
31
years of professional experience
Work History
Caregiver
Private Employer
01.2008 - 06.2023
- Assisted client with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Junior Assistant
Historic Preservation Of Elmwood Cemetery
02.2005 - 04.2007
- Assisted in the preparation of reports, providing essential data analysis that informed strategic decisions, in the preservation of the cemetery.
- Coordinated travel arrangements for executives, enabling seamless business trips.
- Maintained accurate records of financial transactions for efficient budget tracking and reporting purposes.
- Supported preservation efforts by creating presentations and marketing materials that showcased project's offerings effectively.
Customer Service Representative
Wells Fargo
07.2004 - 12.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Fundraising Assistant
Muscular Dystrophy Association, MDA
06.1999 - 09.2002
- Increased donor engagement by organizing and executing successful fundraising events.
- Worked closely with program staff to understand organization''s impact, enabling the creation of powerful storytelling materials for fundraising appeals.
- Conducted thorough prospect research to identify new funding opportunities for the organization.
- Optimized database management, allowing for efficient tracking of donor interactions and giving history.
- Supported major gift cultivation efforts by preparing research profiles on high-net-worth individuals and foundations as prospective funding sources.
- Managed social media channels to strengthen brand exposure and facilitate engagement.
- Devised budgets to determine fundraising department's needs.
- Contributed to successful capital campaign launches by coordinating logistics and providing administrative support when needed.
Customer Service
Blockbuster Video
01.1997 - 05.1999
- Monitored customer feedback to improve performance and customer service.
- Answered inquiries and provided superior customer service to clients.
- Provided exceptional customer service by addressing concerns promptly and effectively.
- Delivered exemplary customer service to customers by reservations, returns and assisting colleagues in restocking store retail items and video stock.
- Kept store clean and orderly with nightly closing procedures. Opening with register accounting and timed bank runs during shift.
Customer Care Representative
Wells Fargo
02.1995 - 01.1996
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction in their personal banking needs.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions on loan documents, asset information needs.
School Custodian
Scottsdale School District
01.1992 - 03.1995
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
- Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
- Collaborated with faculty and staff to address specific cleaning requests or concerns in their respective areas.
- Moved furniture for cleaning and set up for special events.
- Completed routine floor stripping, sealing, and finishing.
- Facilitated a secure campus atmosphere by locking doors after hours while following all security protocols laid out by administrators.
- Maintained inventory of cleaning supplies and materials while staying within budget constraints set by the school administration.
Education
Human Services
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZGED -
Pitt Community College
Greenville, NC06.1980
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Daily living assistance
- Multitasking and Organization
- Compassionate Care
- First aid and safety
- Medication and Appointment Reminders
- Behavioral Management
- Customer Service
- Problem-solving abilities
- Data Entry
- Critical Thinking
- Call center experience
- Money handling abilities
Timeline
Caregiver
Private Employer
01.2008 - 06.2023
Junior Assistant
Historic Preservation Of Elmwood Cemetery
02.2005 - 04.2007
Customer Service Representative
Wells Fargo
07.2004 - 12.2006
Fundraising Assistant
Muscular Dystrophy Association, MDA
06.1999 - 09.2002
Customer Service
Blockbuster Video
01.1997 - 05.1999
Customer Care Representative
Wells Fargo
02.1995 - 01.1996
School Custodian
Scottsdale School District
01.1992 - 03.1995
Human Services
Maricopa Community Colleges - Scottsdale Community College
GED -
Pitt Community College