Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Mark Paniagua

Mark Paniagua

Server
Santa Clarita,USA

Summary

With over 7 years of experience in food service, specializing in hospitality and customer service. Adept at handling and resolving issues with tact, diplomacy, and sensitivity towards co-workers and patrons. Demonstrated ability to effectively communicate and build rapport with customers and colleagues, showcasing strong interpersonal skills. A self-motivated individual who takes initiative, maintains regular attendance, fosters good working relationships, and collaborates productively with others.

Overview

15
15
years of professional experience
2
2
Certification

Work History

Server

Slaters 50/50
10.2019 - 02.2024
  • Food Sales and Promotion
  • Food Preparation and Safety
  • High-Volume Dining
  • Stocking and Replenishing
  • Anticipating Guest Needs
  • Transactions and Cash Handling
  • Customer Service and Rapport
  • Order Accuracy
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff

Host/Busser/ Food Runner/Server

Lucille's Smokehouse BBQ
10.2015 - 05.2019
  • Food Safety Oversight
  • Pos Operation
  • Plate Presentation
  • Wine and Liquor Service
  • Item Promotion
  • Ordering Procedures
  • Billing and Payment Processing
  • Adaptable and Flexible
  • Greeting and Seating Guests
  • Answer menu questions and make recommendations based on experience and knowledge of menu.
  • Deliver order in a timely and efficient manner; always with a positive attitude
  • Up-sale appetizers, main course, desserts and beverages and any special promotions
  • Ensure tables are always pre-bussed and cleared of and unused/ used dishes
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders and close out payments
  • Answered customers' questions, recommended items, and informed guests about promotions and history of restaurant
  • Increased sales significantly by upselling or suggesting promotional or seasonal items
  • Checked guests' identification before serving alcoholic beverages.

Bell Person/Front Desk Representative

JW Marriott
04.2014 - 07.2015
  • Escort all guests checking in to their accommodations following hotel procedure
  • Inform them about all hotel and guest room features, hotel facilities, emergency procedures and community local attractions and events
  • Store and retrieve luggage and other objects for guests
  • Communicate special guest requests to the Front desk staff. (Celebrations, special events, anniversaries etc ...)
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
  • Greeted arriving guests and assisted with luggage and other personal items
  • Escorted guests to assigned rooms, transported luggage and catered to guests needs upon arrival
  • Assisted with loading and unloading of luggage from vehicles
  • Notified front desk manager of any guest issues in need of additional attention.

Host/Food Runner/Take-out Server

Lazy Dog
01.2009 - 01.2012
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Accommodated special seating requests for guest
  • Collaborated well with kitchen/ wait staff to deliver orders accurately and efficiently
  • Garnished dishes/ beverages, checked quality, and presentation of entrees
  • Handled/ processed payments and maintained an accurate cash drawer
  • Collaborated with other dining room and bar staff to facilitate efficient service
  • Assisted customers with carry-out service

Education

GED - History/Geography

Arkansas State University
Heber Springs, AR

Associates Degree - Sign Language Interpretating, General Education, Communications, American Sign Language, Wine appreciation

College of the Canyons
Valencia, CA

Skills

  • Cash Handling
  • Suggestive Selling
  • Dining customer service
  • High volume dining
  • Guest engagement
  • Exceptional customer service
  • Suggestive selling
  • Cash handling
  • Food safety practices
  • Order accuracy
  • Item promotion
  • Menu memorization
  • Food sales and promotion
  • Safe food handling

Certification

Servsafe-Food Handlers/ Food Safety Certification

Weather Spotter Certification- National Weather Service/ NOAA

Languages

American Sign Language
Full Professional

Timeline

Server

Slaters 50/50
10.2019 - 02.2024

Host/Busser/ Food Runner/Server

Lucille's Smokehouse BBQ
10.2015 - 05.2019

Bell Person/Front Desk Representative

JW Marriott
04.2014 - 07.2015

Host/Food Runner/Take-out Server

Lazy Dog
01.2009 - 01.2012

GED - History/Geography

Arkansas State University

Associates Degree - Sign Language Interpretating, General Education, Communications, American Sign Language, Wine appreciation

College of the Canyons

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