Mark Patterson
Olympia,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
Overnight Team Lead
Fred Meyer
Tumwater, WA
08.2021 - Current
- Provided leadership and guidance to overnight team members.
- Conducted regular performance reviews of staff and provided feedback as needed.
- Ensured compliance with company policies and procedures.
- Monitored workflow, productivity, and customer service levels.
Baker
Safeway
Olympia, WA
08.2010 - 08.2021
- Maintained accurate inventory of baking supplies and ingredients.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Measured out ingredients accurately to ensure consistent product quality.
- Operated ovens and other equipment to bake products according to established recipes.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Placed orders for additional supplies when necessary based on production needs.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Kept records of daily production numbers for each type of item produced.
- Rotated stock as needed to keep freshness intact.
- Inspected finished products before packaging them up for sale.
- Attended training sessions related to food safety procedures and techniques.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Stocked shelves with freshly baked goods throughout the day as needed.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Maintained temperature, sweep and sanitation logs to document proper conditions.
- Oversaw baking and cooking training to assist new staff members in professional development.
- Evaluated raw ingredients and baked goods, assessing for quality control purposes.
- Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
- Generated turn movement and maintained monthly inventory to control product and ingredient spoilage.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Finished baked goods with glazes, icings and other toppings.
Water Truck Driver
Ponderosa Dairy
Amargosa Valley, NV
12.2008 - 12.2009
- Inspected the truck daily for any mechanical issues or safety concerns.
- Performed pre-trip inspections of the truck before each shift.
- Checked fluid levels in radiator, transmission, power steering, brake reservoir tank. regularly during trips.
- Reported mechanical problems encountered with vehicles to dispatch.
- Used tanker truck for mandatory dust control on company property
Dorm Parent
Horizon Academy
Amargosa Valley, NV
08.2006 - 07.2008
- Provided daily guidance and support for students in their residence hall.
- Ensured that all dormitory rules were followed by students.
- Monitored student behavior to ensure compliance with residence hall policies.
- Conducted regular meetings with dormitory staff to discuss issues related to student life.
- Maintained records of student attendance at all activities and programs held in the residence hall.
- Provided assistance to individual students who had difficulty adjusting to living away from home.
- Responded promptly to any emergency situations that arose in the residence hall.
- Supervised and monitored dormitory common areas during evening hours.
- Advised and supported resident advisors in their duties.
- Facilitated conflict resolution among roommates when necessary.
- Documented and communicated daily reports outlining each child's daily activities.
- Maintained student safety by enforcing compliance with campus rules.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Conducted rounds of rooms and buildings, unlocked windows, propped open doors.
- Conducted regular rounds to keep residents and areas safe and secure.
- Communicated with staff to resolve problems with individual students.
- Observed students to detect and report unusual behavior.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Administered, coordinated or recommended disciplinary and corrective actions.
Overnight Team Lead
Walmart
Pahrump, NV
05.2003 - 10.2006
- Provided leadership and guidance to overnight team members.
- Conducted regular performance reviews of staff and provided feedback as needed.
- Ensured compliance with company policies and procedures.
- Monitored workflow, productivity, and customer service levels.
- Maintained inventory control systems for all products received or shipped out during shift.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Trained new employees on safety protocols, job duties, and customer service standards.
- Developed strategies to improve overall efficiency and effectiveness of operations.
- Resolved conflicts between staff members or customers in a professional manner.
- Coordinated with other teams to ensure smooth execution of tasks.
- Enforced safety rules among team members by conducting regular safety meetings.
- Evaluated employee performance against established goals and standards regularly.
- Participated in disciplinary action when necessary according to company policies and regulations.
Overnight Stock Associate
Albertsons
Pahrump, NV
05.1992 - 11.2001
- Maintained accurate inventory of stock levels throughout the night.
- Received and unloaded merchandise shipments, verifying quantities against invoices.
- Organized shelves and racks in a neat and orderly fashion.
- Stocked shelves with incoming items and removed outdated products.
- Checked product quality to ensure freshness and usability.
- Assisted customers with locating desired items on the sales floor.
- Replenished supplies as needed to keep store fully stocked.
- Operated cash registers to process customer purchases accurately.
- Resolved customer complaints regarding product availability or pricing discrepancies.
- Ensured compliance with all safety regulations for storage of hazardous materials.
- Inspected equipment regularly for proper functioning and safety hazards.
- Reported any damages or discrepancies in inventory levels to management.
- Conducted regular audits of storeroom areas for accuracy of stock counts.
- Performed daily cleaning duties including sweeping floors, dusting shelves.
- Completed daily paperwork accurately and submitted it in a timely manner.
- Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
- Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
- Identified stock needs, replaced outdated stock and assembled products.
- Constructed and stocked new displays, designed and assembled end caps and removed and discarded outdated displays.
- Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.
- Assisted customers upon request in finding products or checked in warehouse for unstocked items.
Skills
- Staff Supervision
- Staff Scheduling
- Customer Service
- Workflow Management
- Quality Control Analysis
- Customer Assistance
- Professionalism
- Relationship Building
Timeline
Overnight Team Lead
Fred Meyer
08.2021 - Current
Baker
Safeway
08.2010 - 08.2021
Water Truck Driver
Ponderosa Dairy
12.2008 - 12.2009
Dorm Parent
Horizon Academy
08.2006 - 07.2008
Overnight Team Lead
Walmart
05.2003 - 10.2006
Overnight Stock Associate
Albertsons
05.1992 - 11.2001