Mark Patterson
La Puente,CA
Summary
My Outstanding sales and quality customer service will be an asset to your company. I can quickly adapt to new assignments. I am a great team player but, I also work exceptionally well on my own. Willing to relocate to: Los Angeles, CA
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front Counter Sales Representative
Torn and Glasser
09.2022 - 04.2025
- Heavy cash/credit card handling. Maintained strong relationships with customers, resulting in an increase in repeat business
- Provided exceptional customer service throughout the entire process with Sales quotes answering questions and preparing delivery and shipping.
- Utilized Epicor CRM software to track leads, manage accounts, and analyze sales data for strategic decision-making
- Built rapport with customers through active listening and understanding their unique needs
- Participated in regular training sessions to enhance product knowledge and improve selling techniques
- Responded promptly to inquiries from potential customers via phone calls or emails
Sales Associate/Assistant Manager/Seasonal
See's Candies Inc
09.2003 - 12.2024
- Full-time Customer service, Assistant manager for 13 of these years. Excellent interpersonal communication skills, Exceptional phone etiquette, Multitasking and time management, Cash handling, marketing skills, payroll, scheduling, training new employees, ten key, data entry, computer Inventory control and receiving one hundred percent with secret shoppers. I am currently a seasonal employee. Food Handlers certificate.
Sales Consultant/Service Advisor
Thorson Motor Center
04.2016 - 07.2020
- As Sales Consultant, Heavy customer service via email, text and phone, always listening to clients needs to find them the perfect vehicle, Award winning vehicle walk around, internet sales, test drives, excellent negotiating skills to close the deal. Product knowledge is a must for a successful salesman. On delivery I would demonstrate all vehicles options and technology and check back at later date to make sure customers are satisfied and well informed. Heavy Data entry in CRM.
- As a Service Advisor
- My customer service and sales experience gave customers piece of mind knowing that their vehicle was carefully and professionally serviced. Heavy phone calls scheduling appointments. Communicating with clients, parts department and mechanics, so we are in the same page of Determining costs and a completion date. I Did regularly work in the BDC department, There We used Reynolds and Dealer Socket CRM.
Education
High school diploma - undefined
William Workman High School
Industry, CASkills
- 10 Key Data Entry (10 years)
- Product demos
- Inside Sales (4 years)
- Upselling
- Cash handling
- Retail sales
- Communication skills
- Retail math
- POS
- CRM Software (9 years)
- Phone Etiquette
- Cash register
- Negotiation
- Customer service
- Stocking
- Basic math
- Retail management
- Sales
Certification
Driver's License
Timeline
Front Counter Sales Representative
Torn and Glasser
09.2022 - 04.2025
Sales Consultant/Service Advisor
Thorson Motor Center
04.2016 - 07.2020
Sales Associate/Assistant Manager/Seasonal
See's Candies Inc
09.2003 - 12.2024
High school diploma - undefined
William Workman High School
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