Summary
Overview
Work History
Education
Skills
Manager of the Year
Timeline
Generic

Mark Patterson

Chester,VA

Summary

Professional in transportation management with strong focus on team collaboration and achieving results. Proven ability to oversee logistics, optimize routes, and ensure regulatory compliance. Highly adaptable, dependable, and skilled in problem-solving, strategic planning, and resource allocation. Known for enhancing operational efficiency and fostering a cohesive work environment.

Overview

14
14
years of professional experience

Work History

Transportation Manager

Keany Produce Inc.
06.2023 - Current
  • Maintained compliance with all DOT regulations, avoiding fines and penalties for the organization.
  • Managed a team of 80+ drivers, providing support and guidance to improve performance and productivity.
  • Organized records of vehicles, schedules and completed orders.
  • Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
  • Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
  • Oversaw team of 80+ drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Prepared and updated employees' daily work schedules and resolved delivery problems.
  • Collaborated with other departments, aligning goals to improve overall company performance.
  • Implemented safety measures, resulting in a significant decrease in accidents and injuries among drivers.
  • Reduced transport costs for the company through strategic negotiations with vendors and carriers.
  • Improved on-time delivery rates with detailed tracking and monitoring of shipments.
  • Achieved significant cost savings with negotiation of freight contracts.
  • Improved driver retention rates with focus on professional development and positive work environment.
  • Conducted regular analysis of transportation data to identify trends and areas for improvement.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Reviewed and monitored payroll hours and budget for all employees in transportation using Paycom.
  • Used Fleetview and Samsara daily to track drivers and transfer loads.
  • Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.
  • Increased transportation efficiency by optimizing routing and scheduling processes.
  • Coordinated logistics activities across multiple locations for seamless distribution operations.

Logistics Manager

Ryder Integrated Logistics
01.2020 - 06.2023
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Directed shipping and receiving of wide range of products daily.
  • Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
  • Coordinated dispatching for 3 locations with 25+ drivers to accomplish daily delivery requirements.
  • Managed cross-functional teams to ensure timely delivery of products, maintaining high customer satisfaction levels.
  • Measures and calculates load/trailer width and heights to meet city and state requirements.
  • Orders all permits for each truck in different cities and states.
  • Tracks drivers HOS, Violations, and expiring documents.
  • Hire's all employees.
  • Increased team productivity by leading training sessions on best practices in logistics and supply chain management.
  • Kept corporate departments and customers updated on critical shipments.
  • Enhanced team collaboration and communication, leading to more efficient problem-solving during peak operational periods.
  • Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
  • Formed strategic partnerships, established metrics, and participated in complex negotiations.
  • Has knowledge in Geotab, Lytx drive cams, EBE(Ships Mobile) and Citrix/TMW.
  • Maintains all records and files - back dated up to 5 years.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.

Operations/Transportation Specialist

Genesis Logistics
09.2016 - 01.2020
  • Coordinated schedules and communicated changes to customers.
  • Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
  • Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
  • Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
  • Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
  • Followed strict delivery schedules and routes to deliver cargo and products on various types of vehicles according to tight timetables.
  • Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.
  • Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.
  • Maintained up-to-date knowledge of industry regulations and best practices to ensure compliance and competitive advantage.
  • Streamlined claims process for damaged goods, reducing resolution time and improving client trust.
  • Implemented tracking system for shipments, improving visibility for both team and customers.
  • Facilitated cross-departmental communication to ensure smooth operations during peak periods.
  • Organized routes and company orders interacting with over 100+ stores on a weekly basis while managing 50+ employees.
  • Has knowledge in XRS systems while using fleetview with Omnitracs.
  • Has thorough knowledge in LTL industry. DOT rules and regulations, OSHA laws and hazardous materials regulations.
  • Conducted comprehensive safety audits to ensure compliance with transport regulations, significantly reducing risk of accidents.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Hires and examines new talent.
  • Does weekly driver camera reports and ride alongs to assess drivers on what they should be doing to improve and continue to be successful.
  • Facilitated employee training programs, fostering a culture of continuous improvement within the transportation department.
  • Developed criteria and application instructions for federal and state public transportation programs.
  • Did all driver payroll.
  • Conducted regular meetings with team members to discuss performance and address any issues.

Dispatcher /Operations Supervisor

FedEx
03.2011 - 09.2016
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 75+ fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Delivered 200+ stops daily.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Achieved consistent safety targets by adjusting driving to different roads and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Trained drivers on road safety, route delivery, and usage of equipment.
  • Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
  • Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
  • Tracked and monitored vehicle performance and maintenance.
  • Monitored and tracked dispatch communication systems.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled and organized delivery routes.
  • Answered phone calls and responded to customer emails.
  • Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Education

No Degree - Business Management

John Tyler Community College
Chester, VA

Skills

  • Internal loss prevention
  • Carrier selection
  • Warehouse operations
  • Transportation regulations
  • Safety management
  • Route planning
  • Shipment coordination
  • Load planning
  • Fleet management
  • Freight negotiation
  • Budget control
  • Route optimization
  • Cost control and tracking
  • Performance maximization
  • Policy development
  • Contract management
  • Staff recruitment
  • Hazardous material tracking
  • Dispatch operations
  • Schedule control
  • Resource management
  • Business workflows
  • Vehicle inspection
  • Warehouse logistics
  • Forklift operation
  • Warehouse safety programs
  • Team leadership
  • Team collaboration
  • Shipping and receiving
  • Warehouse organization
  • Detail-oriented
  • Data entry
  • Safety standards
  • Goal setting
  • Documentation
  • Operations management
  • Professionalism
  • Conflict resolution
  • Safety protocols

Manager of the Year

I was named Manager of the Year for Keany Produce in 2024. 

Timeline

Transportation Manager

Keany Produce Inc.
06.2023 - Current

Logistics Manager

Ryder Integrated Logistics
01.2020 - 06.2023

Operations/Transportation Specialist

Genesis Logistics
09.2016 - 01.2020

Dispatcher /Operations Supervisor

FedEx
03.2011 - 09.2016

No Degree - Business Management

John Tyler Community College

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