Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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LUIS GUTIERREZ

Saddle Brook,NJ

Summary

Accomplished, skillful, and results-producing supervisor providing several years of diverse experience, complemented with the capacity to provide comprehensive, executive-level support while maintaining the utmost confidentiality. Transformational and adaptable leader as well as paying meticulous attention to detail and expert organizational skills to proactively resolve complex problems.

Overview

10
10
years of professional experience

Work History

Help Desk Technician

Omega Systems Group
Elmwood Park, NJ
10.2022 - 06.2023
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Ran diagnostic programs to resolve problems with applications or hardware devices.
  • Managed user accounts including passwords resets, account creation and deletion.
  • Analyzed system logs to detect potential issues with computer systems.

Commissions Processing Supervisor

Realogy | NRT
Madison
01.2017 - 04.2020
  • Earned fast-track promotions to supervise 20 employees to allocate workflow and direct all administrative efforts
  • Manage staff scheduling; review, generate and approve commission reports for over 100 offices
  • Plan, organize and oversee corporate meetings and events to ensure best execution
  • Research account transactions to identify and resolve discrepancies
  • Enforce strict adherence to corporate, legal, and regulatory guidelines and formulate strategic plans
  • Hire, train, and mentor team members; facilitate productive meetings to open lines of communication and effective collaboration
  • Served as trusted advisor to senior leadership, providing daily reports detailing accomplishments and areas of concern.

Mortgage Processor

Community Bank of Bergen County
Rochelle Park
01.2014 - 01.2016
  • Accurately prepared detailed client financial information to meet strict government and state regulations to process Conventional, VA, FHA, and USDA home loans from underwriting to closing
  • Reviewed and verified borrower's income, credit reports, employment histories, property appraisals, and title insurance information
  • Coordinated closings with borrowers, attorney/title offices, and any other third parties
  • Partnered with multiple departments to resolve any concerns before closing
  • Trained and coached new loan officers on company policies and procedures.

Logistics Coordinator

U.S. Marine Corps
Twentynine Palms
01.2013 - 01.2014
  • Selected to expertly manage, coordinate, and monitor the operations of the company by calculating transportation schedules to confirm timely service for units
  • Specialized in investigating and finding resolutions for incidents and maintained equipment for usage
  • Planned routes, organized correspondence, and collaborated with management to ensure highest priority situations were handled properly.

Education

Certification - Information Technology

Lincoln Technical Institute - Edison
Iselin, NJ
12-2022

Associates Degree - Business Administration

Bergen Community College
01.2015

Skills

  • Fluent English and Spanish
  • Administrative Support
  • Customer Relations
  • Proactive Problem-Solver
  • Database Management
  • Leadership Skills
  • Team Development
  • Staff Motivation
  • Management Support

Languages

Spanish
Native/ Bilingual

Timeline

Help Desk Technician

Omega Systems Group
10.2022 - 06.2023

Commissions Processing Supervisor

Realogy | NRT
01.2017 - 04.2020

Mortgage Processor

Community Bank of Bergen County
01.2014 - 01.2016

Logistics Coordinator

U.S. Marine Corps
01.2013 - 01.2014

Certification - Information Technology

Lincoln Technical Institute - Edison

Associates Degree - Business Administration

Bergen Community College

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LUIS GUTIERREZ