Mark Peppin
MANAGEMENT
Chicago,IL
Summary
Customer-oriented General Manager with 29 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
29
29
years of professional experience
Work History
General Manager
Sunnyside Chrysler Dodge Jeep Ram
McHenry, IL
09.1994 - 10.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
High School Diploma -
Northwestern Military And Naval Academy
Lake Geneva, WI05-1981
Skills
- Managing Supplies
- Budgeting And Cost Control Strategies
- Inventory Coordination
- Account Management
- Revenue Growth Management
- Cost Analysis And Savings
- Budget Analysis
- Service Quality Improvement
Affiliations
- Baseball, Golf
Accomplishments
- Chrysler certified, City of Mchenry Green Business Award
Timeline
General Manager
Sunnyside Chrysler Dodge Jeep Ram
09.1994 - 10.2023
High School Diploma -
Northwestern Military And Naval Academy