Mark Perez

Answered inbound phone calls to educate prospects about Medicare • Placed outbound calls to prospect both current and new clients. Exceeded company objectives and met individual producer sales quotas daily, weekly, and monthly. • Did telephonic enrollments for Medicare Advantage plans • Kept up to date with proper licensing and insurance regulations. • Maintained a professional mindset in a fast-paced virtual environment.

• Answer inbound calls to greet and assist customers with various needs and questions
• Completed sales payments, refunds, exchanges, and issued store credit
• Helped team performance by training and mentoring new employees
• Photocopied, faxed and scanned office correspondence
• Research assistance requested and negotiate to resolve issues

• Placed outbound calls to prospect both current and new clients
• Exceeded company objectives and met individual producer sales quotas daily, weekly, and monthly
• Did telephonic enrollments for Medicare Part D and C plans as well as sold ancillary products to members or their referrals
• Kept up to date with proper licensing and insurance regulations
• Maintained a professional mindset in a fast-paced virtual environment

• Developed and delivered engaging sales presentations to convey product benefits during the Annual Enrollment Period for Affordable Care Act
• Maintained detailed records of customer information and policy sales
• Reviewed customer needs and financial means to determine appropriate policy offerings
• Drove team revenue totals by bringing in top sales numbers
• Reviewed policy applications for errors and liaised with marketplace to facilitate quick completion of application process

• Supervised sales team of 20 people, stepping in to support employees and deliver smooth sales processes for clients during Medicare GEP
• Identified, strengthened and trained highly qualified staff by teaching best practices, procedures and sales strategies
• Increased monthly gross sales from 6% - 35% and exceeded goals for sales, revenue and profit margins
• Identified opportunities for growth within physical and remote office territories and collaborated with sales teams to reach sales goal
• Identified individual employee's unique work styles and adapted management methods
• Maintained energy and enthusiasm in fast-paced environment

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets during Medicare AEP
• Developed sales strategies and established procedures for new employees
• Monitored phone calls for quality assurance
• Met with management and executives to provide insights into sales operations and make strategy recommendations
• Wrote and maintained custom scripts to increase system efficiency and performance time

• Made 1,000 sales calls weekly to existing and new customers for business growth by setting appointments for salespeople with potential customers
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales
• Proved successful working within tight deadlines and fast-paced atmosphere
• Offered relevant products and services ranking in the top 10 of producers