Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mark Perez

Milwaukee,WI

Summary

Proven ability to lead high-performing teams, drive operational efficiency, and enhance employee engagement. Adept at talent acquisition, training, and performance management, ensuring teams are motivated and aligned with business objectives. Skilled in conflict resolution, customer relations, and process improvement, with a passion for fostering a positive workplace culture. Strong communicator and problem-solver, committed to delivering exceptional service and achieving organizational success.

Overview

6
6
years of professional experience

Work History

Team Lead

S.O.S Concrete/Cousins Lawn Car
08.2019 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Reviewed and Corrected employee contracts and company contracts.
  • Contacted clients and employees on multiple different situations.
  • Processed invoices and payments.
  • Reviewed client contracts to up to date standards.
  • Coordinated machinery and equipment to different worksites/jobs.
  • Reviewed Employment Laws for minors who were looking for work.

Shift Manager

McDonalds
03.2022 - 08.2024
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Monitored employee food handling, safety and uniform requirements.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Created a new Orientation and Hiring Process for store profits.

Retail Merchandise Associate

Marshalls TJX Companies
09.2022 - 01.2023
  • Increased efficiency of stock replenishment efforts by coordinating closely with fellow associates during high-traffic periods.
  • Assisted customers with finding desired products, offering expert advice on purchases and related items.
  • Expedited check-out process by maintaining a clean and organized register area, processing transactions accurately.
  • Collaborated with team members to improve overall store performance and create a pleasant shopping environment.
  • Contributed to successful seasonal transitions by participating in comprehensive merchandise resets and floor moves.
  • Supported store''s safety initiatives by consistently adhering to guidelines for proper handling of merchandise and equipment use.
  • Developed positive relationships with customers, fostering loyalty and repeat business through personalized assistance.
  • Managed markdowns efficiently, ensuring accurate pricing and signage for promotional events.
  • Ensured accurate inventory levels through regular cycle counts, identifying discrepancies and resolving issues promptly.
  • Increased TJX credit card goals.

Education

High School Diploma -

St. Augustine Preparatory Academy
Milwaukee, WI
06-2024

Skills

  • Organizational Skills
  • Reliable
  • Problem Solving
  • Customer Service
  • Critical Thinking Skills
  • Bilingual (English & Spanish)
  • Cash Handling/Counting
  • HTML, CSS, Java Web Development
  • Coding Skills
  • Google Products (Classroom, Drive, Docs, Email, Sheets, Slides, Forms)
  • Microsoft Products (Word, Excel, Powerpoint)
  • Hiring/Orientation
  • Coordinating & Planning

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Retail Merchandise Associate

Marshalls TJX Companies
09.2022 - 01.2023

Shift Manager

McDonalds
03.2022 - 08.2024

Team Lead

S.O.S Concrete/Cousins Lawn Car
08.2019 - Current

High School Diploma -

St. Augustine Preparatory Academy

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Mark Perez