Mark Anthony Perez

• Guide prospective students through the admissions and enrollment process for online programs by providing information on admission requirements, academic programs, and enrollment procedures. Managed recruitment activities through Salesforce CRM, documented student interactions, and tracked prospective student progress to enhance enrollment outcomes. Conduct inbound and outbound phone and email communication while building strong relationships with applicants. Collaborated with academic advisors and university departments to achieve enrollment goals, exceeding productivity and quality metrics while earning multiple performance awards and customer compliments for exceptional service.

• Educated customers on insurance plan features, benefits, and eligibility, recommending tailored Medicare Advantage options to meet individual needs. Managed high-volume inbound and outbound calls in a virtual contact center, completed enrollments while ensuring compliance, and resolved customer concerns to enhance satisfaction and drive sales performance.

• Processed transactions, maintained customer records, completed administrative documentation, and trained new employees on company procedures and customer service standards.

• Conducted outbound calls to prospective and existing customers to promote company incentives and special offers, scheduling in-home flooring consultations and providing product information, while negotiating promotional pricing as needed.

Currently pursuing a B.A. in Public Relations (Online)