Summary
Overview
Work History
Education
Timeline
Generic

Mark Perry

Lone Jack,MO

Summary

To join a company in which I can grow with, learn from, and teach others what I have learned. Moving up in a company and becoming fully invested is one of my main goals.

Overview

21
21
years of professional experience

Work History

Packer Associate

JCPenney
10.2018 - Current
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Reduced product damage rates by carefully handling items during the packing process.

Maintenance/Houseman

The Hyatt
05.2016 - 04.2017
  • Performed daily maintenance on bathrooms, lights, A/C, pool area, and outdoor equipment
  • Aided housekeepers in providing glasses, linen carts and trash cans for guests

Collections

RCH/Time Warner Cable
09.2015 - 05.2016
  • Organize list of day to day collections needed to be made
  • Drive to meet customers in person to receive money due and/or any service equipment no longer needed by the customer

Loader/Pick-Off

UPS
10.2013 - 02.2014
  • Load trailers
  • Distribute packages based on their location
  • Small package sorting

Porter

Neil’s Finance Plaza
07.2012 - 10.2013
  • In charge of keeping cars organized, clean, and ready for sale
  • Kept up with shop cleanliness and supplies
  • Assisted customers with test drives

Sales Associate

Target
08.2011 - 10.2011
  • Stock, rotate and box up overstock of store goods
  • Assist with customer requests and needs
  • Keep sales floor and backroom clean and organized

Assistant Manager

Little Caesars Pizza
09.2003 - 10.2005
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Education

High School Diploma -

Raytown South High School
Raytown, MO
05.2001

Timeline

Packer Associate

JCPenney
10.2018 - Current

Maintenance/Houseman

The Hyatt
05.2016 - 04.2017

Collections

RCH/Time Warner Cable
09.2015 - 05.2016

Loader/Pick-Off

UPS
10.2013 - 02.2014

Porter

Neil’s Finance Plaza
07.2012 - 10.2013

Sales Associate

Target
08.2011 - 10.2011

Assistant Manager

Little Caesars Pizza
09.2003 - 10.2005

High School Diploma -

Raytown South High School

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Mark Perry