Mark Person
Baltimore,MD
Summary
Reliable individual proudly offering over 10 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. I'm also a Seasoned Restaurant Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges in the Bar and Restaurant industry. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Ambitious with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
21
21
years of professional experience
Work History
Bar Manager
Bobs Bar
03.2023 - 03.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Manager
Chilis's Bar And Grill
03.2015 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Managing Bartender
Bobs Bar
09.2011 - 10.2014
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
General Manager
Bennigan's Bar & Grill
01.2003 - 12.2007
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Education
Certified - Restaurant And Culinary Management
MS"A" Culinary Arts
San Diego, CA07.1989
High School Diploma -
Union Pines High School
Cameron, NC06.1987
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Staff Scheduling
- Inventory Management
- Organizational ability
- Health codes compliance
- Customer Relationship Building
- Guest Interaction
- Inventory Control
- Safety awareness
- Supply Ordering
- Shift Scheduling
- Supervisory Experience
- Service-oriented mindset
- Wine and liquor knowledge
- Foodservice management
- Cost Control
- Restaurant Management
- ABC standards
- Security Oversight
- Dining room management
- Labor cost control
- Budget Development
- Money Handling
- Liquor Law Compliance
- Front of House Management
- POS Terminal Operation
- Scheduling
- Safe Food Handling
Timeline
Bar Manager
Bobs Bar
03.2023 - 03.2024
Manager
Chilis's Bar And Grill
03.2015 - 07.2019
Managing Bartender
Bobs Bar
09.2011 - 10.2014
General Manager
Bennigan's Bar & Grill
01.2003 - 12.2007
Certified - Restaurant And Culinary Management
MS"A" Culinary Arts
High School Diploma -
Union Pines High School
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