Mark Phillips

Manager

Battle LP Gas

05.2006 - 03.2020

Reduced operational costs through comprehensive process improvement initiatives and resource management.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Developed and implemented business strategies to achieve business goals and stay competitive.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maximized performance by monitoring daily activities and mentoring team members.
Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
Improved safety procedures to create safe working conditions for workers.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Established team priorities, maintained schedules and monitored performance.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Accomplished multiple tasks within established timeframes.
Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.