Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Phillips

Charlotte,North Carolina

Summary

Adept at preventive maintenance and problem-solving, I significantly enhanced operational efficiency at Housekeeping Network. My mechanical troubleshooting prowess and ability to swiftly address equipment issues minimized downtime. Leveraging strong communication skills, I fostered team collaboration, contributing to a safer, more productive workplace without exceeding budget constraints.

Overview

2020
2020
years of professional experience

Work History

Maintenance Technician

Housekeeping Network
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
  • Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
  • Operated varied hand and power tools to complete repairs.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Executed tasks within time and budget constraints.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Installed new locks, door handles, and door closers.
  • Followed safety protocols to minimize workplace accidents.

Order Selector

McLane Company
  • Followed orders precisely for correct items, sizes and quantities.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
  • Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
  • Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
  • Minimized damaged items through careful handling of fragile products while selecting orders.
  • Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
  • Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Assisted in maintaining accurate inventory counts through regular cycle counting processes and reporting discrepancies when necessary.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Safely and securely loaded items to prevent damage during transport.
  • Picked and packed order items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.

Forklift Operator

Sygma
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Maneuvered forklift safely in congested and confined areas using Skill and Technique.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.

Forklift Operator

Lineage Logistics LLC

Department Manager

Essendant
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
  • Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
  • Operated varied hand and power tools to complete repairs.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Executed tasks within time and budget constraints.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Installed new locks, door handles, and door closers.
  • Followed safety protocols to minimize workplace accidents.

Site Manager

Morrison Services
12.2019 - 02.2020
  • Maintained records and logs of work performed and materials and equipment used.
  • Resolved issues between employees and customers using company policies.
  • Oversaw all daily office operations and equipment maintenance.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Created weekly and monthly reports and presentations for management team.
  • Managed change orders effectively, minimizing disruptions to project timelines and ensuring client satisfaction through prompt resolution of issues.
  • Ensured compliance with local regulations, obtaining necessary permits and coordinating inspections throughout the construction process.
  • Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
  • Launched quality assurance practices for each phase of development
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Interviewed, hired, and trained new workers.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Assumed responsibility for personnel deployed to work site.
  • Monitored, coached, and supervised team of Number employees in year.
  • Inspected cleanliness of common areas and offices.
  • Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives.
  • Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
  • Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks.
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Improved client satisfaction with timely project completion through effective communication and coordination among team members.
  • Implemented cost-saving measures, identifying areas for improvement in material procurement and labor utilization.
  • Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma - English Math Science

West Charlotte Senior High
Charlotte, NC
06.1992

Skills

  • Preventive Maintenance
  • Problem solving ability
  • Building Maintenance
  • Mechanical Troubleshooting

Timeline

Site Manager

Morrison Services
12.2019 - 02.2020

Maintenance Technician

Housekeeping Network

Order Selector

McLane Company

Forklift Operator

Sygma

Forklift Operator

Lineage Logistics LLC

Department Manager

Essendant

High School Diploma - English Math Science

West Charlotte Senior High

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Mark Phillips