Mark Picard

• Collaborated with clinical staff to schedule patient appointments efficiently.
• Assisted in managing patient records and ensuring data accuracy.
• Provided support in coordinating HBTS and PASS treatment plans.
• Learned office procedures to enhance workflow and patient experience.
• Interviewed new DSPs.
• Supervised DSPs.
• Trained DSPs in HIPPA, documentation, child-specific care, and more.
• Filled in direct care role when needed.
• Input information in excel spreadsheets,
• Created excel spreadsheets for myself and others to use.
• Reviewed and edited HBTS and PASS Treatment plans.
• Handled HIPPA requests for doctors, schools, and specialists.
• Planned and lead social events for HBTS and PASS clients to attend.
• Planned and lead meeting for DSPs.
• Approved timecards of DSPs.
• Ensured both clients and staff understood and followed policy.
• Ensured clinicians submitted treatment plans on time.
• Helped write policy paperwork for DSPs and clients to sign.
• Ensured DSPs submitted updated driver's license, inspection, registration, and insurance.
• Managed the files of DSPs.
• Provided exceptional customer service to create a welcoming atmosphere for clients and their families.
• Participated in intakes for new HBTS and PASS clients.

• Supported individuals in daily living activities, promoting independence and personal development.
• Assisted in implementing individualized care plans tailored to unique needs of clients.
• Collaborated with team members to enhance service delivery and client satisfaction.
• Implemented HBTS treatment goals as written by clinician.
• Kept HBTS clients safe
• Transported HBTS clients.

• Assisted teachers in delivering instructional materials and facilitating classroom activities.
• Supported student engagement through effective communication and positive reinforcement strategies.
• Adapted lesson plans to meet diverse learning needs and accommodate varying student abilities.
• Monitored student behavior and ensured adherence to classroom rules and procedures.

Managed a successful business, selling an eclectic mix of used items and collectibles.

• Customer Service
• Money Management