MARK PICKERING
Shelby Township,MI
Summary
Talented sales professional with extensive experience in product sales and assessing client needs. Established background as Field Sales Leader in lawn care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Sales Leader
TruGreren
Macomb, MI
01.2018 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Sales Representative
TruGreren
Rochester Hills, MI
02.2017 - 01.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Cold-called leads and closed large number of new sales over several months.
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic and payment information in system.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Used scripts or persuasive sales techniques to convince clients in purchasing lawn care,
Sales Representative
Turf Tenders Fertilizing
Oak Park , MI
03.2012 - 01.2017
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives.
- Increased sales by offering advice on purchases and promoting additional products.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Cold-called leads and closed large number of new sales over several months.
- Expanded customer base and boosted profit within product line.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Delivery Driver
Veterans-Amerisource
Hamtramck, MI
03.2007 - 03.2012
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Created and submitted delivery and DOT logs.
- Safely operated heavy lifting equipment such as fork trucks,
- Successfully avoided time delivery delays by carefully planning best routes.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Planned delivery routes and most efficient methods of distribution.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
- Documented mileage, deliveries, pickups, customer issues and damages.
Education
BBA - Business Management
Rochester College
Rochester, MISoccer Scholarship
Northland Baptist Bible College
Dunbar, WISkills
- Providing Feedback
- Staff Meetings
- Appointment Management
- Team Recruiting and Onboarding
- Sales Quota Management
- Best Practices
- Account and Territory Management
- Sales Statistics Analysis
- Client Satisfaction
- Customer Complaint Resolution
- Customer Needs Assessments
- Education Staffing
Certification
Over the road Class B CDL License.
Timeline
Field Sales Leader
TruGreren
01.2018 - Current
Sales Representative
TruGreren
02.2017 - 01.2018
Sales Representative
Turf Tenders Fertilizing
03.2012 - 01.2017
Delivery Driver
Veterans-Amerisource
03.2007 - 03.2012
BBA - Business Management
Rochester College
Soccer Scholarship
Northland Baptist Bible College
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