Mark Pietruszka
Buffalo,NY
Summary
Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff.
Overview
8
8
years of professional experience
Work History
Site Coordinator
The Westin Buffalo (Delaware North)
01.2022 - Current
- Screening and Interviewing applicants for various property roles via ICIMS
- Fielding team member questions regarding benefits, disciplinary Issues, and other concerns
- Attending recruiting events at local colleges, universities, and other organizations
- Facilitating onboarding and helping develop training programs for new team members
- Marriott B.A.S.E (service standards) coach/Learning coordinator
- Organizing team member appreciation events on a quarterly basis.
Sales Representative
Geico
01.2021 - 12.2021
- Fielding Inbound sales calls
- Providing insurance advice and selling property insurance policies
- Meeting sales metrics and goals
- Working with many different computer sales programs as well as programs.
Core Facilitator
Disney University
08.2019 - 12.2020
- Facilitation of Concierge Core and Advanced Concierge Core
- Teaching new hires, the Check in and out procedures
- Teaching how to use various computer programs such as Lilo, HOT SOS, Cast App, A La Carte, My Disney Experience and Hotel Experience
- Teaching new hires about Guest service recovery
- Ensuring that new cast members are aware of the five guest service principles.
Concierge/Runner/Back Office Operations
Walt Disney World Resort
06.2018 - 12.2020
- Disney's Contemporary Resort & Disney's Animal Kingdom Lodge
- Assisting Guests with Check in and out
- Using various computer systems such as Lilo, Guest Service Suite, Wishes, HOT SOS, Cast App, A La Carte, My Disney Experience and Hotel Experience
- Providing supervisory coverage as needed at the front desk
- On the job trainer for new cast members after they complete their DU training
- Answering phones in the Back Office to assist guests and fellow Cast Members with escalated situations
- Fielding guest concerns and reporting them to the proper channels
- Demonstrating the five guest service principles
- Driving company vehicles for off property runs
- Ensuring that guests have an unforgettable experience with our resort
- Ensuring the safe handling of confidential information including guest information.
Building/Office Manager
World of Wonder Productions
08.2016 - 02.2018
- Scheduling regular building maintenance and janitorial services
- Planning and carrying out events such as a Charity Art show and a Fashion Show
- Contracting professionals for repairs as needed
- Overseeing contractors and inspecting completed jobs
- Using various problem-solving skills when faced with new situations.
Education
Masters of Science in Hospitality and Tourism Management -
University of Central Florida
Orlando, FLBachelor of Fine Arts in Theatre Performance, Cum Laude -
Niagara University
Niagara University, NYSkills
- Outreach Activities
- Training and Mentoring
- Customer Service
- Performance Monitoring
- Talent Acquisition
- Interviewing
References
References available upon request.
Timeline
Site Coordinator
The Westin Buffalo (Delaware North)
01.2022 - Current
Sales Representative
Geico
01.2021 - 12.2021
Core Facilitator
Disney University
08.2019 - 12.2020
Concierge/Runner/Back Office Operations
Walt Disney World Resort
06.2018 - 12.2020
Building/Office Manager
World of Wonder Productions
08.2016 - 02.2018
Masters of Science in Hospitality and Tourism Management -
University of Central Florida
Bachelor of Fine Arts in Theatre Performance, Cum Laude -
Niagara University
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