Mark Pigeon
Lompoc,CA
Summary
Detail-oriented Group Sales Manager with proven skills in problem solving and customer service. Known for maintaining strong client relationships and efficiently resolving issues to ensure satisfaction and repeat business.
Overview
11
11
years of professional experience
Work History
Group Sales Manager
Harrell Hospitality Group
Buellton, CA
10.2021 - Current
- Worked with Salesforce programs, including CI/TY.
- Worked with CVENT programs for RFP and diagramming.
- Coordinated promotional campaigns targeting group travel and large events.
- Analyzed market trends to identify new opportunities for group sales growth.
- Collaborated with event planners to create tailored packages for clients.
- Maintained relationships with key clients to ensure satisfaction and repeat business.
- Resolved customer complaints quickly and professionally while adhering to company standards.
- Created comprehensive reports on group sales performance for management review.
- Evaluated and selected prospective accounts to increase business and revenue.
- Engaged in outbound calls and emails as needed to promote products or services.
- Collaborated with other departments to ensure smooth operations of group sales events.
- Performed administrative tasks such as creating contracts, invoices, purchase orders.
- Maintained accurate records of all transactions related to group sales activities.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Sales Administrative Coordinator
Harrell Hospitality Group
Buellton, CA
04.2021 - 10.2021
- Coordinated communication between sales and hospitality teams for seamless operations.
- Managed booking inquiries and reservations using property management software.
- Maintained organized documentation of contracts, proposals, and client interactions.
- Assisted sales team with customer inquiries and order processing.
- Performed regular audits of all sales records for accuracy and completeness.
- Processed payments from customers according to established policies and procedures.
Front Desk Lead
Harrell Hospitality Group
Buelton
06.2017 - 04.2021
- Supervised front desk staff and ensured smooth daily operations.
- Managed guest check-ins and check-outs with efficiency and professionalism.
- Trained new employees on customer service standards and procedures.
- Coordinated room assignments and special requests for guest satisfaction.
- Handled guest inquiries, complaints, and resolved issues promptly.
- Monitored lobby area for cleanliness, organization, and welcoming atmosphere.
- Ensured smooth check-in and check-out processes for guests by verifying reservations and payment methods.
- Assigned rooms, issued keys, and provided information on hotel services.
- Communicated effectively with other departments within the hotel as necessary.
- Handled administrative duties such as filing paperwork and preparing reports.
- Enforced safety regulations among employees in order to maintain safe working environment.
- Performed daily audits of guest accounts using computerized system.
- Greeted and welcomed guests to the hotel.
- Processed cash payments and credit card transactions accurately and efficiently.
Shift Manager
Taco Bell
Goleta, California
06.2015 - 06.2017
- Supervised team members during peak hours to ensure efficient service.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels and conducted regular stock checks for supplies.
- Ensured compliance with food safety regulations and cleanliness standards.
- Assisted in scheduling staff shifts to meet operational needs.
- Handled customer complaints promptly to maintain satisfaction levels.
- Monitored cash handling procedures and resolved discrepancies as needed.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assisted in resolving escalated customer service issues in a timely manner.
- Responded quickly and effectively to emergency situations as they arose.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Education
Bachelor of Arts - Hospitality Management
American Public University
Charles Town, WV04-2017
Skills
- Group sales strategies
- Market analysis
- Event coordination
- Client relationship management
- Sales reporting
- Customer service
- Team collaboration
- Problem solving
- Conflict resolution
- Adaptability and flexibility
- Account management
- Salesforce management
- CVENT proficiency
Timeline
Group Sales Manager
Harrell Hospitality Group
10.2021 - Current
Sales Administrative Coordinator
Harrell Hospitality Group
04.2021 - 10.2021
Front Desk Lead
Harrell Hospitality Group
06.2017 - 04.2021
Shift Manager
Taco Bell
06.2015 - 06.2017
Bachelor of Arts - Hospitality Management
American Public University