Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Mark Pimentel

East Hampton,CT

Summary

Self-motivated, entrepreneurial, and driven professional with over 20 years of operations and management experience. Proven ability to adapt readily to the demands of the job and work well under pressure. Talent for communication with diverse clientele. Strong interpersonal, leadership, and managerial skills demonstrated throughout my career. Boost operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving.

Knowledgeable about promoting stakeholder engagement and building consensus to drive change. High-achieving Vice President with demonstrated skills in integrating operational strategies, building partnerships and developing new revenue streams. Skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions.

Overview

22
22
years of professional experience

Work History

President

Pimentel Enterprises
East Hampton, CT
07.2019 - Current

Business turnaround and development

Liquidations

Process Improvement

Team Building

Safety manual and implementation

Quality assurance

Warehouse savings and utilization

Streamline business

  • Increased business profits 15% by streamlining processes and trimming unnecessary positions.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Improved supply chain to reduce materials costs and optimize distribution.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.

Vice President of Operations

New Hampshire Plastics
Manchester, NH
08.2017 - 07.2019
  • Improved Quality by 42%
  • Reduced Customer complaints by 70%
  • Reduced workers comp claims by 84%
  • Improved Operations efficiency's by 32%
  • Streamlined processes
  • Created a TEAM environment
  • Reduced shipping costs by over $500k
  • Increased throughput by 20%
  • Developed new product lines
  • Traveled with VP of Sales to visit customers and improve on products and relationships

Director of Operations

The Gilman Brothers
Gilman, CT
03.2007 - 08.2017
  • Work on continuous improvement with my Team
  • Established a positive work environment
  • Continually increased department revenue over a 9-year period
  • Negotiate rates with vendors to establish base pricing and set up monitoring of rates for fluctuation
  • Established a proven TEAM environment
  • Improved relationships internally among departments for transparency and open communication
  • Improved quality by 46%
  • Reduced workers comp/accidents by 73%
  • Improved Operations efficiency by 47%
  • Streamlined areas of the business to reduce cost by 30%
  • My Team in conjunction with Sales went from 22 million in annual sales to 42 million in 3 years
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.

Operation Supervisor

Staples
Putnam, CT
01.2007 - 01.2008
  • Supervised and trained 120 associates
  • Set weekly goals and standards for the department
  • Standardized cost savings with a savings of 18%
  • Improved production by 21%
  • Ensured quality control by enforcing strict policies
  • Established a TEAM environment
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Performed root cause analysis in deficient areas to identify and resolve central issues.
  • Monitored and maintained high level of on-time delivery reliability service and performance

Logistics & Warehouse Manager

Cooley Group
Pawtucket, RI
01.2004 - 01.2007
  • Tracked and complied with Warehouse Management Inventory Control
  • Consolidated 3 warehouses for cost savings of 37%
  • Reduced shrink by 79%
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
  • Monitored and reported on transportation costs and ensured shipping documents were properly filed.
  • Reduced labor cost by 22%
  • Reduced workers comp by 37%
  • Created TEAM environment

District Delivery Manager

Petroleum Heat & Power
Chelsea, MA
01.2000 - 01.2004
  • Managed three facilities and reduced cost by each 12%
  • Process re-design team with 10 million in savings
  • Created a TEAM environment with 2 unions and contract workers
  • Increased productivity by 21%
  • Reduced workers comp by 12%
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.

Education

High School Diploma -

Saint Raphael Academy
Pawtucket, RI
01.2021 - 01.2021

Skills

Process improvements

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Accomplishments

  • Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
  • Led team to meet 98% of SLAs by streamlining business processes and identifying areas for improvement.
  • Reduced organizational operating costs by 31% by streamlining processes.

Additional Information

Attached is an article from a Business Turnaround that my Team and I were a part of.

Timeline

High School Diploma -

Saint Raphael Academy
01.2021 - 01.2021

President

Pimentel Enterprises
07.2019 - Current

Vice President of Operations

New Hampshire Plastics
08.2017 - 07.2019

Director of Operations

The Gilman Brothers
03.2007 - 08.2017

Operation Supervisor

Staples
01.2007 - 01.2008

Logistics & Warehouse Manager

Cooley Group
01.2004 - 01.2007

District Delivery Manager

Petroleum Heat & Power
01.2000 - 01.2004
Mark Pimentel