Mark Pineda
Franklin Park,IL
Summary
Detail-oriented Help Desk Support I with extensive experience in customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 1 support knowledge. Also a driven organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Creative individual with exceptional background spent in the Activities healthcare industry. Engaging demeanor to work with people of different cultures and personalities.
Overview
2
2
years of professional experience
3
3
CompTIA Certifications
Work History
Activity Aid
Alden Estates of Northmoor
08.2024 - 05.2025
- Planned and implemented activity programs, special events and outings for residents to improve cognitive functions and emotional and mental health.
- Visited with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in activity care plan.
- Encouraged full participation in activities from all attendees, which helped drive excitement.
- Documented daily activities and communication books to fulfill state requirements.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
IT Technical Support Intern
East Leyden Highschool
06.2022 - 05.2023
- Used Jira ticketing systems to manage and process support actions and requests.
- Managed high levels of tickets from students and responded to technical support needs.
- Maintained Chromebooks and Macs to keep computers fully operational during peak periods of school time.
- Installed and configured operating systems and applications on Macs and Windows computers.
Vice-President of Club
East Leyden Future Business Leaders of America
08.2022 - 05.2023
- Organized students and prepared them for various competitions that FBLA offered, helping bring students qualify for nationals by providing study materials
- Created merchandise for the club with the President of the club for students to represent East Leyden FBLA
- Brought many students to the club, from 10 in the previous year to almost triple that by reaching out to multiple students with interests in business or technology
Education
Associate of Science Degree - Computer Science
Triton College
River Grove, IL05.2025
High School Diploma -
East Leyden High School
Franklin Park, IL05.2023
Skills
- Microsoft Office Specialist: Excel (Office 2016)
- CompTIA A
- CompTIA ITF
- Hardware knowledge of components and peripherals
- Assembling
- Disassembling
- Troubleshooting
- Basic Software knowledge for Windows and MacOS
- Installing and troubleshooting software
- Knowledge of basic Security practices
- Password Management
- Malware Prevention
- Customer Support
- Relationship building
- Attendance record-keeping
- Event supervision
- Physical assistance
Honors And Awards
- Qualified for national competition in Cybersecurity, Future Business Leaders of America, Atlanta, 2022-2023, 4th place finish at the state level
- Qualified for national competition in Word Processing, Future Business Leaders of America, Chicago, 2021-2022, 4th place finish at the state level
Hobbies and Interests
- Studying computer science to either pursue Data Science, Cybersecurity, or becoming a software engineer.
- Studying Korean and volunteering for my community by helping clean up the neighborhood.
- Studying the coding language Python.
Leadership Experience
Vice-President of Club, East Leyden Future Business Leaders of America, Franklin Park, IL, 08/22, 05/23, Organized students and prepared them for various competitions that FBLA offered, helping bring students qualify for nationals by providing study materials., Created merchandise for the club with the President of the club for students to represent East Leyden FBLA., Brought many students to the club, from 10 in the previous year to almost triple that by reaching out to multiple students with interests in business or technology.
Certification
- Certified A+ , CompTIA - 2022-2025
- Certified ITF+, CompTIA - 2022-2025
- Certified Sec+, CompTIA - 2022-2025
- Certified Excel 2016, Microsoft - 2023
Languages
English
Native or Bilingual
Korean
Elementary
Tagalog
Professional Working
Interests
- Enjoy participating in the gym for overall physical and mental well-being
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Playing Sports
Extracurricular activities
- Phi Theta Kappa Member of Triton College
- FBLA Vice-President of East Leyden High School (2022-2023)
- Varsity Tennis for East Leyden High School (2022-2023)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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