Mark Porter

Delivery Operations Manager

Federal Express

New York, NY

10.1991 - Current

Ensured compliance with applicable regulations governing transportation safety standards.
Monitored performance of delivery teams, providing feedback and recognizing outstanding achievements.
Provided guidance on best practices when dealing with hazardous materials during transport.
Tracked progress of shipments using GPS systems or other tracking methods.
Established policies and procedures for efficient loading and unloading of trucks at warehouses.
Organized regular meetings with drivers to evaluate performance and discuss improvements.
Scheduled pickups and deliveries based on customer needs while optimizing routes for cost savings.
Resolved customer complaints regarding delays or missed deliveries promptly and professionally.
Maintained records of daily orders, shipments, invoices, and other related documents.
Coordinated resources for on-time delivery of goods and services.
Evaluated current operational practices, making recommendations where needed for improvement.
Oversaw the hiring and training process for new drivers ensuring they met all necessary qualifications.
Analyzed customer feedback to ensure satisfaction with deliveries.
Collaborated with warehouse staff to ensure accurate packing and labeling of items prior to shipment.
Implemented new technologies to streamline processes related to order management, tracking, and shipment scheduling.
Identified areas where additional training was required within the team.
Optimized profitability by recruiting, training and managing top talent to enhance sales delivery for products and carriers.
Maintained positive relationships with clients to meet deadlines for service delivery.