Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mark Portillo

Columbia,MO

Summary

High level Sales Experience. Always meeting monthly goals and deadlines. Motivated to teach and uplift team mates. Finding ways to invest in myself. Work with all types of people and providing elite customer satisfaction.

Overview

12
12
years of professional experience

Work History

SALES

JOE MACHENS TOYOTA
05.2020 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

MECHANIC

Dnata Airport Services
08.2019 - 03.2020
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
  • Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
  • Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
  • Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
  • Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Repaired and replaced worn and damaged components.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.

INTERNET SALES MANAGER

FREMONT CHRYSLER DODGE JEEP RAM
04.2012 - 07.2019
  • Increased online sales by implementing effective marketing strategies and optimizing website content.
  • Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
  • Developed innovative sales campaigns, resulting in increased web traffic and conversion rates.
  • Delivered financial contracts to clients residents
  • Up sale vehicle service contracts (warranties, maintenance, paint protection,etc)
  • Help team mates in closing deals
  • Get committed agreements to due business same day (now, today)
  • Review clients credit scores
  • Work with financial companies for auto loans

Education

CAÑADA COLLEGE
Redwood City, CA

Skills

  • Product Sales
  • Upselling
  • Sales Development
  • Sales Training
  • Conflict Resolution
  • Excellent People Skills
  • Teamwork and Collaboration
  • Relationship Building
  • Problem-Solving
  • Negotiation Tactics
  • Meeting Deadlines
  • Cold calling
  • Bilingual (Spanish)
  • Reaching monthly goals

Languages

Spanish
Native or Bilingual

Timeline

SALES

JOE MACHENS TOYOTA
05.2020 - Current

MECHANIC

Dnata Airport Services
08.2019 - 03.2020

INTERNET SALES MANAGER

FREMONT CHRYSLER DODGE JEEP RAM
04.2012 - 07.2019

CAÑADA COLLEGE

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Mark Portillo