Mark Portillo
El Paso,TX
Summary
Results-driven Commercial Sales Representative with strong negotiation skills and a proven track record in driving customer satisfaction and revenue growth. Expertise in implementing strategic sales plans and building lasting relationships.
Overview
28
28
years of professional experience
Work History
Commercial Sales Representative
Sherwin-Williams
01.2017 - Current
- Developed and maintained strong customer relationships to drive sales growth.
- Analyzed market trends to identify opportunities for new product offerings.
- Collaborated with cross-functional teams to enhance customer service initiatives.
- Conducted product demonstrations and provided technical support to clients.
- Trained and mentored junior sales representatives on effective selling techniques.
- Implemented strategic sales plans that increased territory revenue consistently.
- Built a strong network of industry contacts through active participation in professional associations and networking events.
- Presented bids and contracts for potential clients to review during meetings.
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
Store Manager
Sherwin-Williams
05.2013 - 12.2016
- Led daily operations, ensuring optimal inventory management and product availability.
- Developed and implemented training programs for new staff, enhancing team productivity.
- Analyzed sales data to identify trends, driving strategic merchandising decisions.
- Oversaw customer service initiatives, improving satisfaction ratings through effective resolution strategies.
- Managed store budget and expenses, optimizing resource allocation for operational efficiency.
- Mentored team members on best practices in sales techniques and product knowledge.
- Executed visual merchandising strategies aligned with corporate branding standards, increasing store appeal.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Sales Associate
Kwal Paint
08.2011 - 04.2013
- Delivered exceptional customer service by assisting customers in selecting products and addressing inquiries.
- Managed inventory levels, ensuring stock availability and accurate product displays.
- Trained new sales associates on product knowledge, sales techniques, and store policies.
- Implemented merchandising strategies to enhance visual appeal and drive sales performance.
Merchandiser
Coca-Cola
09.2010 - 03.2011
- Developed and implemented product displays to enhance customer engagement and drive sales.
- Analyzed market trends to optimize product placement and inventory management strategies.
- Collaborated with sales teams to execute promotional events and ensure brand consistency across regions.
- Trained junior merchandisers on best practices for visual merchandising and stock replenishment techniques.
Store Manager
Dunn-Edwards
10.2004 - 05.2009
- Coordinated with suppliers to streamline inventory processes and reduce costs.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Department Manager
Lowe's
03.2000 - 08.2004
- Led cross-functional teams to streamline operations and enhance departmental efficiency.
- Developed and implemented training programs for staff, improving team performance and service quality.
- Analyzed operational data to identify trends, informing strategic decisions and resource allocation.
- Established performance metrics to monitor productivity, driving continuous improvement initiatives across the department.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Sales Associate
Home Depot
05.1998 - 03.2000
- Developed strong relationships with repeat customers, fostering brand loyalty and trust.
- Collaborated with management to streamline operational processes for improved efficiency.
- Analyzed customer feedback to identify trends and inform product assortment decisions.
- Led team meetings to share best practices and improve overall sales strategies across the department.
Education
No Degree - Physical Therapy
Texas State University
San Marcos, Texas, TX12-1998
Skills
- Strong negotiation skills
- Sales presentations
- Objection handling
- Sales reporting
- Strategic prospecting
- Upselling strategies
- Territory management
- Competitor analysis
- Cross-selling techniques
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Effective communication
- Customer engagement
- Relationship building
- Self motivation
- Product knowledge
- Analytical thinking
- Conflict resolution
- Sales process
- Customer retention
- Negotiation tactics
- Competitive analysis
- Brand representation
- Lead generation
- Sales demonstration
- Evaluate leads
- Acquire new business
Languages
Spanish
Native or Bilingual
Timeline
Commercial Sales Representative
Sherwin-Williams
01.2017 - Current
Store Manager
Sherwin-Williams
05.2013 - 12.2016
Sales Associate
Kwal Paint
08.2011 - 04.2013
Merchandiser
Coca-Cola
09.2010 - 03.2011
Store Manager
Dunn-Edwards
10.2004 - 05.2009
Department Manager
Lowe's
03.2000 - 08.2004
Sales Associate
Home Depot
05.1998 - 03.2000
No Degree - Physical Therapy
Texas State University