Mark Potter
Vancouver
Summary
Dedicated and approachable professional with extensive experience in managing administrative and sales operations, including personnel oversight. Proven proficiency in training, educating, and motivating staff while providing ongoing support to enhance team performance. Strong ability to foster a collaborative work environment that drives productivity and achieves organizational goals. Committed to continuous improvement and delivering exceptional results through effective leadership and strategic planning.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Basic Life Support Instructor
Cascade Training Center
01.2025 - Current
- Conducts on-site and off-site BLS/CPR courses
- Teaches current AHA curriculum while assessing participants skills and knowledge
- Manages student testing and course materials including delivery to administrative team
Owner/Lead Instructor
Pulse Logic LLC
09.2022 - Current
- Founded and manage a CPR and First Aid training business serving healthcare professionals, parents, and local organizations and community members
- Teach American Heart Association certified classes, averaging 10 students per session.
- Manage all business operations including scheduling, billing, equipment maintenance, and marketing.
- Developed strong relationships with medical and dental offices; recognized for delivering clear, engaging and effective instruction.
Sales Manager
Elite Fusions
01.2016 - 01.2025
- Managed over 50 accounts by generating order proposals, overseeing vendor-managed inventory, fostering new client relationships, and representing the brand at vendor events
- Provided exceptional customer service to both retailers and retail customers through engagement and resolution
Retail Manager/Purchaser
New Vansterdam/SB Ventures
01.2014 - 01.2016
- Led a team of 20-30 employees as Retail Manager, overseeing bank deposits, employee scheduling, customer service, and setting sales goals
- Managed a warehouse supplying products to 10-20 retail outlets across WA and OR, handling invoicing, sales, and providing customer service
Assistant Store Manager
Big 5 Sporting Goods
01.2008 - 01.2014
- Provided excellent customer service by responding to customer needs and offering solutions
- Oversaw daily store operations including staff training, inventory management, and sales support
Education
Associate of Arts -
Clark College
01.2008
Skills
- Sales & Customer Service
- Public Speaking
- Business Management
- Training & Leadership
- Customer Retention
- Communication
- Negotiation
Certification
- AHA BLS Provider - Exp. 09/2026
- AHA BLS Instructor - Exp. 09/2026
- HSI Level 2 Instructor - Exp. 04/2027
Timeline
Basic Life Support Instructor
Cascade Training Center
01.2025 - Current
Owner/Lead Instructor
Pulse Logic LLC
09.2022 - Current
Sales Manager
Elite Fusions
01.2016 - 01.2025
Retail Manager/Purchaser
New Vansterdam/SB Ventures
01.2014 - 01.2016
Assistant Store Manager
Big 5 Sporting Goods
01.2008 - 01.2014
Associate of Arts -
Clark College
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