Mark Powell

Guaranteed Excellence inc

Littleton, CO

01.1994 - 10.2024

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Developed and implemented successful sales strategies to meet business goals.
Provided direction and guidance to employees.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Monitored progress by establishing plans, budgets and measuring results.
Led startup and creation of operational procedures and workflow planning.
Collaborated with other owners on joint ventures and shared resources.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Prepared staff work schedules and assigned team members to specific duties.
Created effective business plans to focus strategic decisions on long-term objectives.
Implemented quality assurance processes to ensure product excellence.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked effectively in team environments to make the workplace more productive.
Assisted with customer requests and answered questions to improve satisfaction.
Completed day-to-day duties accurately and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.
Prioritized and organized tasks to efficiently accomplish service goals.