Results-oriented professional with over 10 years of experience in the intermodal logistics industry and 23 years as an insurance investigator and claims examiner. Proven track record as an operations manager, adept at coordinating deliveries while identifying operational needs and implementing cost-saving solutions that enhance revenue and elevate customer satisfaction. Recognized for resourcefulness and exceptional organizational skills, complemented by strong leadership and team-building abilities. Demonstrates the capacity to maintain accuracy and focus in high-pressure environments, effectively managing multiple priorities.
Achieved a positive company image through effective and professional customer interactions. Resolved customer and carrier issues regarding claims and policies efficiently. Facilitated timely communication with customers and carriers to ensure smooth claims processing. Recovered costs from long-haul carriers for local service needs. Secured goodwill payments to customers by accurately gathering associated costs. Delivered timely claim processing while adhering to fair claims practices and relevant regulations. Monitored claims and goodwill spreadsheets to enhance tracking and reporting. Oversaw local recovery spreadsheet for improved accuracy. Developed and maintained strong professional relationships with management and team members across departments. Drafted payment requests for claims, ensuring prompt submission to accounting. Verified payment accuracy with the accounting department to ensure financial integrity. Evaluated and rated carrier performance post-delivery on central dispatch. Reviewed and processed carrier bills and invoices to ensure compliance and accuracy. Maintained carrier payment schedules to facilitate timely payments and operational efficiency. Supported other departments and staff to enhance overall productivity. Executed additional responsibilities as needed to support team objectives.
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Handled multiple claims investigations
Handled all types of insurance claims
Field auto appraisals 7 years
10 years coaching Babe Ruth Baseball - 13 to 15 year olds All star coach every year Back to back Nor Cal state titles - 2017 and 2018 and 2023 U-18 - summer/fall coach - varsity high school players - 12 yrs U-16 - summer/fall coach - high school players - 4 years Estimated to have coached about 75 players who played in college at different levels