Mark Pritchard
Roseville,CA
Summary
Versatile and customer-focused professional with over 10 years of experience in client service, field operations, and technical problem-solving. Proven ability to assess damage, communicate empathetically, and manage critical incidents under pressure. Known for strong attention to detail, investigative skills, and the ability to work independently in remote or high-stress environments. Seeking to bring adaptability and leadership to a Catastrophe Property Adjuster role.
Overview
11
11
years of professional experience
Work History
Territory Sales Manager
Google (PRS)
05.2023 - Current
- Led sales teams and managed operations across various locations in fast-paced field environments.
- Trained staff on client interaction, visual presentation, and issue resolution.
- Achieved a 20% increase in performance within six months through targeted coaching and relationship management.
- Coordinated logistics, coverage schedules, and reporting to ensure seamless regional execution.
Assistant Store Manager
T-Mobile
10.2018 - 05.2023
- Oversaw daily operations, trained new hires, and resolved high-volume customer disputes with empathy and efficiency.
- Implemented service procedures that increased customer satisfaction and reduced incident escalations.
- Maintained compliance with company and regulatory policies while managing store-level emergencies and system outages.
Customer Success Specialist
Verizon
02.2015 - 09.2018
- Managed a portfolio of B2B and residential accounts, focusing on retention, service resolution, and technical support.
- Interfaced with internal departments to escalate and resolve complex service issues.
- Created standardized workflows that improved team response time by 40% and client satisfaction by 20%.
IT Support Consultant
Spectrum
03.2014 - 01.2015
- Diagnosed hardware/software issues and coached users through on-site and remote solutions.
- Maintained clear documentation of all incidents, streamlining support handoffs and resolution tracking.
- Participated in emergency response drills and client recovery support for service outages.
Education
Associate Degree - Computer Technology
Youngstown State University
Youngstown, OH05.2013
Skills
- Claims Process Understanding
- Customer Advocacy
- Field Coordination & Travel Readiness
- Conflict Resolution
- Documentation & Reporting
- Microsoft Office & CRM Tools
- Technical Troubleshooting
- Team Training & Leadership
- Service Recovery & Escalation Handling
- Strategic Planning
- Risk Assessment
- Multitasking and Organization
Timeline
Territory Sales Manager
Google (PRS)
05.2023 - Current
Assistant Store Manager
T-Mobile
10.2018 - 05.2023
Customer Success Specialist
Verizon
02.2015 - 09.2018
IT Support Consultant
Spectrum
03.2014 - 01.2015
Associate Degree - Computer Technology
Youngstown State University
Similar Profiles
Nicholas Justin JenkinsNicholas Justin Jenkins
Ramp Operator at PRSRamp Operator at PRS
Brandon WadeBrandon Wade
Shift Supervisor at PRSShift Supervisor at PRS
Brandon PerlaBrandon Perla
Manager of Operations at PRSManager of Operations at PRS
Kevin GrimesKevin Grimes
Fabricator and Assembly at Ranker AmgFabricator and Assembly at Ranker Amg
Nicole StrobelNicole Strobel
Special Education Coordinator at Gateway Community ChartersSpecial Education Coordinator at Gateway Community Charters