MARK PURCELL
Lilburn,Georgia
Summary
Energetic and analytical professional with knack for optimizing processes and enhancing operational efficiency. Possesses knowledge in data analysis and business operations, combined with strong skills in problem-solving and strategic planning. Committed to driving impactful improvements and contributing to organizational success.
Overview
23
23
years of professional experience
Work History
Senior Operations Analyst
COX COMMUNICATIONS
01.2015 - Current
- Support and lead the process of developing reporting and insights, process maps, project plans, and documentation of business initiatives through various tools such as Tableau and Salesforce.com
- Create reporting, decision trackers, and identify requirements to develop KBI’s which measure various initiatives supporting organization sales, marketing and operations using data analysis and optimization techniques
- Lead the process of data collection, cleansing/validation and provide input on best practices and capabilities
- Initiate the identification of actionable insights and contribute to the development of business recommendations through effective presentations and communication of results
- Provide data and analytical support to account executives with RFPs
- Effective and clear communicator that is able to handle complex issues
Business Analyst
WELLSTAR HEALTH SYSTEMS
01.2013 - 01.2015
- Responsible for maintaining and monitoring intraday statistical information for hospital call center staffing needs
- Support all clinical/non-clinical positions supported by Workforce Management, including Intra-day scheduling of representatives, offline activities, and vacation/personal time to meet business needs by processing all requests within Department and Company guidelines
- This position is also responsible for providing reporting data as requested on a daily, weekly and monthly basis that is reliable and accurate
- Monitor real time call volume of inbound call traffic and Remedy ticket volume
- Forecasts the call/ticket volume, makes staff scheduling recommendations, and monitors the real time activity to ensure optimum efficiencies
- Work with different levels of management to ensure acceptable service levels, abandon rates, and staffing levels
- Monitor SLAs
Workforce Management Analyst
COMCAST
01.2011 - 01.2013
- Partner with Workforce vendors in order to make recommendations for customer improvement
- Support HR retention related projects including forecast planning and implementation that includes analytical support
- Serve as WMA to maintain activities in support of HR initiatives and advise key stakeholders about requirements within Company documentation procedures
- Participate in special projects, training, and HR related computer systems training to manage positions, employee data management, including New Hire information
- Perform ad hoc analysis of Center Performance as requested by Center and organizational leaders
- Provide organizational level reporting and communicate performance results to internal and external leadership
Senior Business Analyst
THE HOME DEPOT
01.2010 - 01.2011
- Researched and analyzed business information regarding Labor Management for all Western Division stores
- Analyzed key factors driving staffing and labor costs across the division
- Developed reporting for short-term and long-term staffing needs within each department
- Monitored market conditions and reported competitive activity to management in order to understand operational effectiveness
- Maintained budget and forecast information in various systems and assisted in the budget and forecast process
- Compiled or prepared reports, graphs and charts of developed data and develop, maintain and distribute ad-hoc reports as needed
- Developed relationships with key business clients
Senior Project Manager
COCA-COLA
01.2008 - 01.2010
- Commanded all phases of multiple supply chain projects, guiding short and long term project plans, schedules, and work scopes
- Provided decisive leadership and direction for teams of10-25 staff members, expertly directing creation of project database including JDE, project install coordinators, and resource/equipment management
- Monitored project efficiency, implementing quality and cost control strategies and delivering weekly status reports to senior level stakeholders
- Liaise and collaborate with operations managers and customer senior directors to ensure compliance with customer/corporate requirements and timely project completion
Team Manager CSO
COCA-COLA
01.2006 - 01.2008
- Held chief leadership and management accountability for daily/monthly/yearly inventory count for all company materials comprised of coupons, financial information, and miscellaneous items
- Mentored, coached, and trained team of10 direct reports in timely fulfillment of2,000 average daily correspondence requests for company material
- Served as key point of contact for group managers, department directors, and key stakeholders; devised and delivered monthly progress reports
- Monitored and maintained inventory levels, utilizing Siebel software to ensure optimum efficiency and accuracy
Financial Volume Forecast Analyst
COCA-COLA
01.2002 - 01.2006
- Orchestrated secondary volume forecasting for U.S
- Travel and entertainment market
- Researched, analyzed, and created monthly, quarterly, and annual estimate plans for volume totaling25 million gallons per year
- Submitted weekly forecasts to Foodservice managers
- Analyzed and benchmarked current state process, business system, and performance data to facilitate cost effective business planning and operational processes
- Served as critical liaison and resource for senior financial analysts and operations managers
- Monitored daily invoice payment process
- Coordinated the preparation of monthly A/P accruals based on outstanding invoices
Education
Master of Business Administration -
University of Georgia
Athens, Georgia01.2005
Bachelor of Arts - Speech Communications
University of Georgia
Athens, Georgia01.1998
Skills
- MS Office, Word, PowerPoint, Excel, Tableau, JDE, Avaya CMS, SAP, CREST, BW, SQL, Neustar
- Operational excellence
- Client relationship management
- Process flows
- Strategic planning
Timeline
Senior Operations Analyst
COX COMMUNICATIONS
01.2015 - Current
Business Analyst
WELLSTAR HEALTH SYSTEMS
01.2013 - 01.2015
Workforce Management Analyst
COMCAST
01.2011 - 01.2013
Senior Business Analyst
THE HOME DEPOT
01.2010 - 01.2011
Senior Project Manager
COCA-COLA
01.2008 - 01.2010
Team Manager CSO
COCA-COLA
01.2006 - 01.2008
Financial Volume Forecast Analyst
COCA-COLA
01.2002 - 01.2006
Bachelor of Arts - Speech Communications
University of Georgia
Master of Business Administration -
University of Georgia
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