MARK Queen
Anna
Summary
Qualified First Officer with significant training in commercial aviation and aerospace systems. Highly safety-oriented with a commitment to proactive problem solving. Known for reliable, dedicated work ethic, collaborative nature, and effective communication skills. Throughout my journey as a First Officer in the 121 environment, I've learned the importance of professionalism as well as adhering to SOPs to provide the safest work environment.
Overview
11
11
years of professional experience
Work History
First Officer
Envoy Air Inc.
08.2023 - Current
- Dedicated practice of the SOPs, ensuring a consistent level of service and flight safety.
- Improved on-time performance by effectively managing time-sensitive tasks during flight preparations.
- Collaborated with the Captain and crew members to ensure smooth communication and coordination during flights to maximize safety.
- Reduced risk of incidents by strictly adhering to CRM principles throughout all stages of flight operations.
Lead Flight Standards Instructor
ATP Flight School
08.2022 - 07.2023
- Supervised and monitored students' use of tools and equipment.
- Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
- Maintained documentation on educational services and tracked students' progress to gauge overall success of learning program.
- Conduct evaluations to ensure the applicants are adhering to the Airman Certification Standards.
Flight Instructor
ATP Flight School
03.2022 - 08.2022
- Verified safety of students while using aircrafts by performing regular inspections of aircrafts, checking weather reports and matching level of competence of students to complex training and instructions.
- Trained individual clients in art of aviation through theoretical and practical flight instruction.
- Adjusted and aligned course material to meet individual needs.
- Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
- Introduced students to procedures and instrument flight techniques.
Station Agent
Envoy Air Inc.
01.2020 - 07.2021
- Searched aircraft to look for security concerns such as restricted items and tampering.
- Serviced power, air conditioning, cabin interior and other areas of aircraft with efficiency.
- Operated equipment such as belt loaders, lift trucks and back carts.
- Checked aircraft manifests for accuracy.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
KITCHEN STAFF LEAD
Crawfish City LLC
11.2019 - 02.2021
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Sales Floor Associate
Tee It Up Golf LLC
08.2013 - 05.2014
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Managed efficient cash register operations.
Education
BBA - Management And Marketing
University of Louisiana At Monroe
Monroe, LA05.2019
Skills
- Innovative Teaching Methods
- Behavior Modification
- Document Organization
- Active Listening
- Aircraft Checks
- Flight Safety
- Complex Problem-Solving
- Safety Measures
Additional Information
- References upon request
- Time Summary :
- Total Time - 2,180
- PIC - 1,401
- Multi - 800
- Dual Given - 1,125
- XC - 1,323
- Night - 177
- 121 SIC Turbine time - 680
Timeline
First Officer
Envoy Air Inc.
08.2023 - Current
Lead Flight Standards Instructor
ATP Flight School
08.2022 - 07.2023
Flight Instructor
ATP Flight School
03.2022 - 08.2022
Station Agent
Envoy Air Inc.
01.2020 - 07.2021
KITCHEN STAFF LEAD
Crawfish City LLC
11.2019 - 02.2021
Sales Floor Associate
Tee It Up Golf LLC
08.2013 - 05.2014
BBA - Management And Marketing
University of Louisiana At Monroe
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