Summary
Overview
Work History
Education
Skills
Additiional skills
References
Timeline
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Mark Radford

1379 Ballena Blvd Alameda,CA

Summary

Dynamic customer-centric manager with over 15 years of experience in business operations, accounting, management, catering, and marketing. Proven track record in building and motivating high-performing teams while maintaining composure in high-pressure environments. Expertise includes strategic planning and people management, ensuring operational excellence and superior customer service. Aiming to leverage extensive skills to drive team success and enhance company growth.

Overview

17
17
years of professional experience

Work History

General Manager

SSA GROUP
Oakland, CA
06.2021 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Recruited, trained and empowered employees to achieve key performance indicators.

Director Of Operations

Bon Appetit @ University of San Francisco
San Francisco , CA
08.2017 - 02.2020
  • Promoted dynamic, positive and memorable guest experiences.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Cross-trained on Resident District Manager's responsibilities to handle additional duties.
  • Mentored and assisted with student-centered activities on campus to establish professional relationships.
  • Led employee performance reviews and discussed improvement strategies with each team member.

General Manager

Bon Appétit
Hillsboro, OR
06.2008 - 11.2016
  • Efficiently operated the largest Intel café, including a staff consisting of 95 culinary/restaurant professionals.
  • Efficiently resolves problems or concerns to the satisfaction of all involved parties.
  • Continually monitors restaurant and takes appropriate action to ensure food quality and service standards are consistently met.
  • Assigns tasks and oversees the direction of employees to ensure compliance with food safety procedures and quality-control guidelines.
  • Consistently maintains high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Builds sales forecasts and schedules to reflect desired productivity targets.
  • Counsels and disciplines staff when necessary.
  • Conducts daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Education

High School Diploma -

Willamette High School

Skills

  • Team Leadership
  • Client Support
  • Collaborative Team Development
  • Effective Goal Development
  • Data-Driven Analysis
  • Operational Oversight
  • Quality Management
  • Strategic Marketing

Additiional skills

  • Developed and managed departmental budgets, ensuring cost control and providing detailed monthly financial reports.
  • Extensive experience overseeing corporate dining and educational account operations, consistently enhancing employee productivity and effectively resolving issues.
  • Directed food, menu, and beverage preparation with full responsibility for inventory management and ordering processes.
  • Ensured strict adherence to health department regulations and corporate compliance standards.
  • Led recruitment, training, scheduling, and performance monitoring for teams of 75+ employees, conducting regular job appraisals to foster growth and development.

References

References available upon request.

Timeline

General Manager

SSA GROUP
06.2021 - Current

Director Of Operations

Bon Appetit @ University of San Francisco
08.2017 - 02.2020

General Manager

Bon Appétit
06.2008 - 11.2016

High School Diploma -

Willamette High School

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Mark Radford