Summary
Work History
Education
Skills
Timeline
Generic

Mark Raines

Bowling Green,KY

Summary

Seeking a challenging position in data entry, quality assurance, and administrative assistant roles within the Healthcare and Office Administration sector, leveraging nineteen years of experience to exceed quotas and provide exceptional customer service. Specialized expertise in data entry, transcription, quality assurance, and meticulous proofreading.

Work History

Front Office Specialist

Thoroughbred Diagnostics
2022 - 2024

● Implemented automated inventory management, reducing stock-outs by 40%.

● Saved 20 hours weekly for other projects through automation.

● Enhanced operational efficiency and promptness through innovative processes.

● Maintained and updated patient records, adhering strictly to HIPAA regulations.

● Optimized front desk operations, ensuring client satisfaction and efficiency.

● Executed new filing system, increasing document retrieval speed by 30%.

● Trained 5 new staff, fostering a team-oriented environment.

● Deployed data analytics for patient trends, improving service delivery.

● Facilitated a supportive atmosphere, boosting staff morale and productivity.

● Analyzed workflow issues and implemented strategic solutions to improve operations.

● Revamped client communication protocols, boosting engagement by 25%.

● Boosted data entry accuracy to 99%, ensuring reliable patient info.

● Cultivated a patient-first approach, elevating service quality.

● Reduced document processing time by 15% through streamlined workflow adjustments.

● Sharpened record-keeping accuracy by implementing rigorous data verification processes.

Administrative Quality Control Analyst

Workforce Group
2021 - 2022

● Approved applications via specialized database, resulting in $5 million rent relief allocation.
● Validated intake forms and contracts for $100 million funds, ensuring precision and compliance.
● Processed critical data in tracking systems, contributing to statistical reporting and fraud prevention.

● Recognized as top project analyst in Texas Rent Relief program, ranking in top 5 out of 400.
● Retrenched $500,000 through meticulous data compilation and management.
● Augmented data integrity in tracking systems, boosting accuracy and reducing errors.
● Scrutinized workflow to identify bottlenecks, improving overall efficiency by 15%.
● Streamlined document processing, reducing turnaround time by 20%.
● Improved project delivery speed, meeting all critical deadlines.
● Overhauled data verification processes, heightening accuracy levels.
● Administered innovative data management techniques to optimize operations.
● Elevated data verification accuracy, significantly reducing processing errors.

Human Resources Administrative Assistant

Fritz Winter
2019 - 2020

● Resolved employee inquiries promptly, ensuring satisfaction.
● Coordinated training programs, fostering employee development.
● Sustained accurate employee records, ensuring data reliability.
● Upgraded HR document management, reducing retrieval times by 50%.
● Commandeered new hire confidence, facilitating smoother initial transitions.
● Spearheaded a new employee onboarding program, cutting ramp-up time by 40%.

● Provided ongoing support to staff, boosting overall workplace morale.
● Promoted positive corporate culture, significantly raising employee satisfaction.
● Guided employees through conflict resolution, improving team dynamics.

Healthcare Documentation Specialist

AQuity Solutions
2019 - 2019

● Upheld HIPAA compliance standards, ensuring patient information security.

● Monitored and prioritized large volumes of medical records.

● Generated over 200 precise documents weekly, contributing to excellent patient care.

● Minimized reliance on quality control measures with 99.5% accuracy in editing tasks.

● Modernized medical document editing, maintaining top-tier accuracy standards.

● Pioneered use of Fluency software, enhancing document processing speed and accuracy.

● Oversaw data integrity in medical record management, achieving high compliance.

● Performed rigorous data checks to ensure 100% accuracy in record handling.

● Catalyzed operational efficiency by adopting advanced digital tools.

● Shortened document turnaround time by 30% through strategic workflow adjustments.

Quality Assurance Editor; Medical Transcriptionist II; Executive Secretary

Department of Pathology, Commonwealth Health Corp.
2005 - 2019

● Calibrated dictation transcription, reducing error rate by 99.5%.
● Heightened communication, reducing time constraints by 33%.
● Revamped archive of 100,000 cases, exceeding quality control standards.
● Consolidated 10,000+ annual pathology reports, lifting data accuracy to 99%.
● Directed quality control, surpassing targets with a 96%+ standard monthly.
● Mentored 6 staff, optimizing team workflow and reducing time constraints by 33%.
● Liaised seamless communication among 400+ physicians, boosting operational efficacy.
● Expedited report generation by 40%, ensuring timely medical decisions.
● Handled specimen processing with 99% accuracy, handling over 10,000 specimens annually.

Education

Bachelor of Arts - History; English; Writing

Western Kentucky University

Associate of Applied Sciences - Gen Occupational & Tech Studies; Med Transcription

Southcentral Kentucky Community And Technical College

Skills

  • Data Entry
  • Quality Assurance and Control
  • Database Management
  • Conflict Resolution
  • Transcription
  • Focused and Meticulous Proofreading and Editing
  • Proficient Communication and Writing Skills
  • Negotiation
  • Interdepartmental Relations
  • Deadline-driven

Timeline

Front Office Specialist

Thoroughbred Diagnostics
2022 - 2024

Administrative Quality Control Analyst

Workforce Group
2021 - 2022

Human Resources Administrative Assistant

Fritz Winter
2019 - 2020

Healthcare Documentation Specialist

AQuity Solutions
2019 - 2019

Quality Assurance Editor; Medical Transcriptionist II; Executive Secretary

Department of Pathology, Commonwealth Health Corp.
2005 - 2019

Bachelor of Arts - History; English; Writing

Western Kentucky University

Associate of Applied Sciences - Gen Occupational & Tech Studies; Med Transcription

Southcentral Kentucky Community And Technical College
Mark Raines