Mark Ramirez
Grand Prairie,TX
Summary
Dynamic professional with robust customer service skills seeking to leverage expertise in a fast-paced environment. Proven ability to enhance customer satisfaction and streamline processes, contributing to overall business success. Committed to continuous growth and driving positive outcomes for a forward-thinking organization.
Overview
10
10
years of professional experience
Work History
Sales Associate
Clay Cooley Hyundai of Mesquite
09.2024 - 01.2025
- Provides guidance to customers who enter the sales area
- The Sales Consultant assists on test drives, builds rapport, and conducts business in an ethical and professional manner
- Explains vehicles' characteristics, capabilities, and features; and offers comparable and/or competitively priced sales options to customers
- Submits customer sales documentation (application, insurance information, trade title, etc.) to Finance & Insurance Manager
- The Sales Consultant completes and processes sales orders in accordance with the company guidelines
- Pursues prospective customers, promotes valid sales incentives, and maintains a follow-up system that encourages repeat and referral business
- The Sales Consultant is required to obtain weekly, monthly, and quarterly sales targets; set by the Sales Management Team
- Attends product and retail training programs as requested by management
- The Sales Consultant maintains updated information on new merchandise and services within the industry
Route Relief Specialist
Ready Refresh
Dallas, TX
07.2022 - 09.2024
- Service-oriented with strong face-to-face sales skills
- Ability to work independently, efficiently, and in different types of weather
- Ability to effectively interact with customers in a variety of settings
- Ability to lift and carry an average of 250+ units per day, each weighing up to 45 lbs., using product handling tools as appropriate, with or without a reasonable accommodation
- Ability to climb in and out of a commercial vehicle on average 40-55 times per day
- Ability to work an average 45-hour week or more, including variable start/end times
- Ability to alternately sit, stand, push, pull and walk all day, with or without a reasonable accommodation
Submissions Specialist/Mortgage Loan Processor I/Closing Specialist
First Savings Bank
Clarksville, IN
07.2021 - 06.2022
- Prepare, review, and analyze new and re-disclosures as required by TRID regulations
- Verify accuracy of loan related fees, loan terms and ensuring that all applicable disclosures are properly prepared and provided to the borrower(s) within RESPA timeframes
- Review files in Open Close to make sure everything meets compliance guidelines
- Act as Team lead when manager is out of the office
- Proactively monitor loan pipelines for loans to be initially disclosed and for changed circumstances
Submissions Specialist/Mortgage Loan Processor I
Pacific Union Financial/MR. Cooper
Irving, TX
10.2016 - 06.2020
- Prepare, review, and analyze new and re-disclosures as required by TRID regulations
- Verify accuracy of loan related fees, loan terms and ensuring that all applicable disclosures are properly prepared and provided to the borrower(s) within RESPA timeframes
- Order FHA Case Numbers
- Communicate with loan originator if any changes are needed
- Review files in Encompass to make sure everything meets compliance guidelines
- Proactively monitor loan pipelines for loans to be initially disclosed and for changed circumstances
- Act as Team lead when manager is out of the office
Lease Collections
GM Financial
Arlington, TX
06.2016 - 10.2016
- Making outbound calls to collect payments or make arrangements to bring delinquent accounts current
- Handling inbound calls pertaining to delinquent accounts and assisting customers with excellent customer service
Sales Associate/Assistant Manager
Finishline
Arlington, TX
07.2015 - 07.2016
- Customer service
- Produce sales
- Interaction with customers
- Manage 5-10 employees at one time
- Opening and closing cash registers/store
- Ensure the store reaches daily sales goals
Security Guard
Rangers LLC
Arlington, TX
05.2015 - 09.2015
- Customer Services
- Patrolling property
- Secure Premises
- Monitor gate access
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX06.2014
Skills
- Experience with DocMagic Software
- Streamlined Open-Close Processes
- Electronic Document Management
- FHA Connection Expertise
- Experience with VA Portal Navigation
- Outgoing personality
- Adapt to diverse groups
- Customer service
- Goal oriented
- Excellent communication skills
Timeline
Sales Associate
Clay Cooley Hyundai of Mesquite
09.2024 - 01.2025
Route Relief Specialist
Ready Refresh
07.2022 - 09.2024
Submissions Specialist/Mortgage Loan Processor I/Closing Specialist
First Savings Bank
07.2021 - 06.2022
Submissions Specialist/Mortgage Loan Processor I
Pacific Union Financial/MR. Cooper
10.2016 - 06.2020
Lease Collections
GM Financial
06.2016 - 10.2016
Sales Associate/Assistant Manager
Finishline
07.2015 - 07.2016
Security Guard
Rangers LLC
05.2015 - 09.2015
High School Diploma -
South Grand Prairie High School
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