Mark Rasmussen
Summary
Dedicated and focused Project Management Specialist with over 2 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in staff training and development, customer service and process improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Advisor- Residential PV Energy and Storage
Tesla
Draper, Utah
04.2022 - Current
- Oversaw the entire lifecycle of residential PV and battery projects, focusing on maintaining detailed account records and overcoming obstacles for reaching project milestones.
- Supported efforts to enhance customer processes and communication, which led to a notable 20% uptick in overall customer satisfaction.
- Led the training and development efforts for a team of 15 new employees, transforming them into autonomous project advisors. Provided comprehensive instruction on Microsoft Outlook along with efficient extensions that optimized workflow efficiency and boosted productivity.
- Collaborated with cross-functional teams in the virtual environment to establish efficient communication channels for smoother coordination between design, permitting, and operations departments.
- Engaged with customers to understand their objectives for system goals as part of stakeholder management.
- Provided training sessions for users on how to use newly developed applications or systems.
- Monitored progress of assigned projects and provided regular status updates to management.
- Provided guidance to project team members on development of solutions to customer issues.
Lead Technician
Dans Carpet Cleaning
KENNEWICK, WA
01.2019 - 01.2022
- Led and managed a team of technicians, providing guidance and support to achieve high-quality service
- Cleaned carpets using hot water extraction method, shampooing and bonnet cleaning techniques.
- Succeeded in selling and negotiating repeat contracts, ensuring a consistent flow of business.
- Coordinated and ensured timely service delivery through effective customer schedule management.
Education
Some College (No Degree) - General Studies
Brigham Young University - Idaho
Rexburg, IDSkills
- Strong interpersonal skills
- Time Management
- Mondaycom
- Asana
- Jira
- Client Relationship Management
- Problem Solving
- Communication
- Organized
Certification
- Google Project Management Certificate
- The Manager's Toolkit: A Practical Guide to Managing People at Work
Timeline
Project Advisor- Residential PV Energy and Storage
Tesla
04.2022 - Current
Lead Technician
Dans Carpet Cleaning
01.2019 - 01.2022
Some College (No Degree) - General Studies
Brigham Young University - Idaho